Band 3 Medical Secretary - Support in Ear Nose and Throat

NHS; Birmingham; On-site; GBP 20,000 - 25,000; Full time

Job summary

A healthcare organization in Birmingham is seeking a Band 3 Medical Secretary to support the Ear, Nose and Throat Department. The ideal candidate will be highly motivated, organized, and possess good communication skills. Responsibilities include providing secretarial support, processing clinical letters, and scheduling appointments. Relevant qualifications include GCSEs in English and Maths, NVQ level 3 in Business Administration, and AMSPAR Certificate. This position offers a fulfilling opportunity in a dynamic healthcare environment.

Qualifications

• Good General Education (e.g., GCSE English and Maths, grades A-C)
• Business Administration NVQ level 3 or equivalent experience in a clerical environment
• AMSPAR Certificate or equivalent qualification or equivalent knowledge of medical terminology

Responsibilities

• Liaising with Team Leader daily and providing full secretarial support
• Processing clinical letters and booking clinic appointments
• Adding patients to waiting list

Skills

Communication skills

Organizational skills

Customer service

Problem-solving

Education

Good General Education (e.g., GCSE English and Maths)

Business Administration NVQ level 3 or equivalent

AMSPAR Certificate or equivalent qualification

Tools

Microsoft Office (Word, Excel, Outlook)

Job description

Band 3 Medical Secretary - Support in Ear Nose and Throat

The closing date is 17 November 2025

An exciting opportunity has arisen to work as a Support Medical Secretary in the fast paced and busy Ear, Nose and Throat Department at the QE. We are looking for a flexible, highly motivated and well organised individual to join us.

Our friendly and approachable team provide a professional secretarial service to our acclaimed team of Ear, Nose and Throat Surgeons.

The successful candidate will be efficient, productive and be able to prioritise tasks. They will be proactive in solving problems and queries and you will see these through to completion. The post holder will need to be calm and patient with an excellent telephone manner, drawing upon communication and interpersonal skills in order to deal with sometimes complex and difficult issues over the phone. The post holder will be flexible in their approach and will work creatively to provide support in the most effective way.

Qualifications

• Good General Education (e.g., GCSE English and Maths, grades A-C). GCSE Level 9-4
• Business Administration NVQ level 3 or equivalent experience in a clerical environment
• AMSPAR Certificate or equivalent qualification or equivalent knowledge of medical terminology

Experience

• Experience of dealing with the Public/Customer service experience
• Experience of working with a range of Microsoft Office packages (Word, Excel, Outlook)
• Experience of using IT systems
• Experience of working in a busy environment
• Experience of working in Healthcare

Main duties of the job

Liaising with Team Leader daily and providing full secretarial support to our band 4 Senior Medical Secretarial Team. Processing of clinical letters, booking clinic appointments, checking follow up appointments and clinic outcomes. Adding patients to waiting list. Processing of clinical letters in relation to 2 Week Wait Clinics, Daily Emergency ENT Clinics, Nurse Led Clinics and Endoscope I Clinics.

About us

University Hospitals Birmingham NHS Foundation Trust strives to have an inclusive culture where everyone feels like they belong, can thrive, knows that they add value and feels valued. We do this by developing compassionate and culturally competent leaders, being values driven in all that we do and by creating a welcoming and inclusive workplace that thrives on the diversity of our people. As such we want to attract and recruit talented individuals from all backgrounds, and for each of you to feel supported for the diversity you bring, to achieve your full potential. For those staff with a disability, including physical disability, long term health condition, mental health or neurodiverse condition, this also means being committed to making reasonable adjustments needed for you to carry out your role.

Job responsibilities

Please note for a specific detailed job description for this vacancy please see attached job description.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer name

University Hospitals Birmingham NHS Foundation Trust