Band 3 Medical Secretary

University Hospitals Birmingham NHS Foundation Trust; Sutton Coldfield; On-site; GBP 40,000 - 60,000; Full time

Job summary

A prominent healthcare organization in Sutton Coldfield is seeking an enthusiastic Band 3 Medical Secretary to provide support in Respiratory Medicine. Responsibilities include managing diaries, booking appointments, and handling confidential information. Ideal candidates will possess strong communication skills, a relevant educational background, and experience in a healthcare setting. Join a team that embodies values of compassion and connection, and help provide quality service to patients.

Qualifications

• Experience working in a busy environment.
• Experience of working in Healthcare.
• Confident dealing with people at all levels.

Responsibilities

• Type from audio and prepare documents for meetings.
• Manage diaries and schedule appointments.
• Input and manage data on Trust IT systems.

Skills

Good inter-personal and communication skills

Good organisational skills

Team Player

Ability to work under pressure

Understanding of equality and diversity

Education

Good General Education (GCSE English and Maths A-C)

Business Administration NVQ level 3 or equivalent

Equivalent knowledge of medical terminology

Tools

Microsoft Office packages (Word, Excel, Outlook)

Job description

University Hospitals Birmingham NHS Foundation Trust

Band 3 Medical Secretary

The closing date is 23 November 2025

An exciting opportunity has arisen for an enthusiastic Medical Secretary in Respiratory Medicine at Good Hope Hospital.

The post holder will be a key member of the team and is expected to provide an empathic and sensitive point of contact for patients/relatives and carers, have a confident and calm manner with good communication skills. The post holder will be expected to appropriately manage confidential, complex and sensitive information under the direction of the Medical Secretary Supervisor.

You will manage consultants and ILD nurses, book appointments, manage diaries, have particular responsibility for the audio typing of clinic letters and to support your colleagues and clinicians during times of annual leave and sickness.

The trust values are Kind, Connected and Bold and we are looking for an individual who will embody these values in their attitude and approach to their work and customer service.

For an informal discussion about the role please contact Pat Davis, office Manager, 0121 424 1916.

Main duties of the job

To touch type from audio and/or copy type from written documentation, prepare letters, emails, reports and minutes of meetings. To exercise initiative and judgement based on acquired knowledge and experience when dealing with enquiries. Receiving and dealing with telephone enquiries as appropriate. To maintain diaries as required. Input and look up data on Trust IT systems in accordance with Trust policy. To ensure that the post is opened daily and dealt with accordingly. Book, reschedule and cancel appointments for patients, cancel clinic as necessary on the instruction of the clinician.

About us

University Hospitals Birmingham NHS Foundation Trust strives to have an inclusive culture where everyone feels like they belong, can thrive, knows that they add value and feels valued. We do this by developing compassionate and culturally competent leaders, being values driven in all that we do and by creating a welcoming and inclusive workplace that thrives on the diversity of our people. As such we want to attract and recruit talented individuals from all backgrounds, and for each of you to feel supported for the diversity you bring, to achieve your full potential. For those staff with a disability, including physical disability, long term health condition, mental health or neurodiverse condition, this also means being committed to making reasonable adjustments needed for you to carry out your role.

Job responsibilities

*Please Note : For a detailed job description for this vacancy, please see attached Job Description*

Person Specification

Qualifications

• Good General Education (e.g. GCSE English and Maths A-C, GCSE Level 9-4)
• Business Administration NVQ level 3 or equivalent experience in a clerical role
• Equivalent knowledge of medical terminology

Experience

• Experience of dealing with the range of
• Microsoft Office packages (eg. Word, Excel and Outlook)
• Experience of using IT systems
• Experience of working in a busy environment
• Experience of working in Healthcare

Additional Criteria

• Work effectively and flexibly as part of a team to meet the needs of the services
• Confident in dealing with people at all levels
• Must be able to demonstrate an understanding of equality and diversity
• Mature open and flexible approach to work
• Demonstrates care and compassion
• Good inter-personal and communication skills
• Good organisational skills
• Team Player
• Demonstrates reliability, motivation and commitment
• Ability to travel to multiple sites
• Ability to work under pressure and deal with changing demands

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer name

University Hospitals Birmingham NHS Foundation Trust