Band 3 Medical Secretary

University Hospitals Birmingham NHS Foundation Trust; Mere Green; On-site; GBP 20,000 - 25,000; Full time

Job summary

A healthcare organization is seeking an enthusiastic Medical Secretary in Respiratory Medicine at Good Hope Hospital. The successful candidate will manage appointments, support team members, and exercise discretion with sensitive information. Strong communication skills and proficiency in typing are essential. This role embodies the values of kindness, connection, and boldness in service.

Qualifications

• Good communication skills and ability to handle sensitive information.
• Experience in managing diaries and booking appointments.
• Proficiency in audio and copy typing.

Responsibilities

• Manage consultants and nurses; book appointments and manage diaries.
• Audio typing of clinic letters and support colleagues during absences.
• Prepare letters, emails, reports, and minutes of meetings.

Job description

Medical Secretary – Respiratory Medicine

An exciting opportunity has arisen for an enthusiastic Medical Secretary in Respiratory Medicine at Good Hope Hospital.

Overview

The post holder will be a key member of the team and is expected to provide an empathic and sensitive point of contact for patients/relatives and carers, have a confident and calm manner with good communication skills and appropriately manage confidential, complex and sensitive information under the direction of the Medical Secretary Supervisor.

Responsibilities

• Manage consultants and ILD nurses, book appointments, manage diaries.
• Audio typing of clinic letters and support colleagues during annual leave and sickness.
• Touch type from audio and/or copy type from written documentation, prepare letters, emails, reports and minutes of meetings.
• Exercise initiative and judgement when dealing with enquiries and deal with telephone enquiries as appropriate.
• Maintain diaries and input/look up data on Trust IT systems in accordance with Trust policy.
• Open post daily, book, reschedule and cancel appointments for patients and cancel clinic as necessary on instruction of the clinician.

Values

The trust values are Kind, Connected and Bold and we are looking for an individual who will embody these values in their attitude and approach to their work and customer service.

Inclusion

University Hospitals Birmingham NHS Foundation Trust strives to have an inclusive culture. For staff with a disability this also means being committed to making reasonable adjustments needed for you to carry out your role.