Band 3 Medical Secretary

Birmingham Community Healthcare NHS Foundation Trust; Birmingham; On-site; GBP 22,000 - 25,000; Full time

Job summary

A community healthcare provider based in Birmingham seeks a Medical Secretary to support the Medical Secretariat. You will be responsible for typing medical correspondence, managing administrative tasks, and providing a customer-focused service to both patients and staff. Aiming for best care standards, the trust offers an opportunity to work within a supportive environment aimed at integrated care.

Qualifications

• Experience in medical secretarial roles is preferred.
• Ability to manage multiple priorities and deadlines.
• Excellent communication skills with patients and staff.

Responsibilities

• Provide a medical secretarial service within the Division.
• Type urgent and routine NHS letters.
• Support the service during short staffing levels.

Skills

Audio/copy typing

Microsoft Applications (Excel)

Customer service

Data input/retrieval

Job description

This job advert will close as soon as sufficient applications have been received. Please apply for this job as soon as you can, if interested. Previous applicants from Band 3 Medical Secretary need not apply.

Responsibilities

• Covering maternity leave, you will work as part of the Medical Secretariat to meet overall service priorities and targets. This will require close liaison with clinical and support staff across the Division, other clinical leadership teams, patient services, and service users.
• Provide a support medical secretarial service within the Division. Undertake accurate audio/copy typing of medical correspondence and general administration, undertaking general office duties, which will include answering the telephone, taking messages ensuring comprehensive information is captured as appropriate, photocopying, filing, faxing and associated duties in an efficient and timely manner to support the day-to-day functions of the Medical Secretariat, managing priorities and contributing to the provision of well-led, professional, efficient, accurate and timely service.
• Provide support for written and telephone enquiries on behalf of the Medical Secretariat.
• Type urgent and routine NHS clinical letters where required and transcribe letters from audio recordings ensuring accuracy and a high standard of presentation.
• Assist in achieving national and local performance targets.
• Support the service during periods of short staffing levels by working.
• Depute in the absence of the Senior Medical Secretaries where required.
• Actively engage with the Specialty Management Groups to support the delivery of local and national targets.
• Assist in the collation of information for reports, for example medical reports or incident reports for auditing as required.
• Input and retrieve data within various computer systems and databases such as patient administrative systems (PAS) i.e., Rio/R4, ensuring data quality and accuracy of any information entered.
• Work as part of a wider team and share responsibility to contribute towards the smooth running of an administrative service.
• Provide a customer focused service and be able to communicate effectively and appropriately with patients and staff at all levels.
• Use Microsoft Applications (e.g. Excel) for maintaining and managing records.
• Report any issues or complaints as necessary through the DATIX incident management system.
• Undertake other duties commensurate with this grade of post in agreement with the relevant line manager.

Be Part of Our Team…

BCHC has more than 5000 staff working across Birmingham and the West Midlands in a wide range of community nursing and specialist healthcare roles. BCHC delivers over 100 clinical services, in people's homes, health centres, clinics and inpatient facilities. We deliver a wide range of services for children, young people and families as well as adults and community services, two community hospitals, services for people with learning disabilities, the internationally recognised West Midlands Rehab Centre and one of Europe's leading Dental Hospitals and School of Dentistry. We deliver all of this with a commitment to integrated, personalised care that is rooted in our local communities. We have an ambition to deliver outstanding, integrated care as one of the key NHS providers in the West Midlands.

If you want to 'Be Part of Our Team' and work with a Foundation Trust which is continuously striving for best care and healthy communities, we want to hear from you.

For further details / informal visits contact:
Name: Jeanette Dudley
Job title: Business Support Manager
Email address: [e-mail]
Telephone number: 0121 4665549