Band 3 Medical Secretary

University Hospitals Birmingham NHS Foundation Trust; Birmingham; On-site; GBP 25,000 - 30,000; Full time

Job summary

A leading healthcare provider in Birmingham is seeking an enthusiastic Medical Secretary/Administrator to support their Lower GI, Upper GI, and Sarcoma Surgery Teams. The ideal candidate will manage referrals, handle patient communications, and ensure accurate data management. A strong focus on teamwork and delivering excellent patient care is essential. This role involves working in a busy environment where excellent communication and IT skills are paramount.

Qualifications

• Good time management and prioritisation skills to meet Trust targets.
• Excellent typing, IT, and communication skills required.
• Ability to work well under pressure and as a Team player.

Responsibilities

• Assisting the Band 4 Medical Secretaries.
• Managing and responding to Advice and Referral requests.
• Audio typing of Clinical and Administrative Letters.
• Booking Outpatient appointments and managing clinic requests.

Skills

Excellent typing skills

Time management skills

IT skills

Communication skills

Attention to detail

Job description

We have an exciting opportunity to recruit an enthusiastic Medical Secretary/Administrator to provide administrative support to our Lower GI, Upper GI and Sarcoma Surgery Teams. We are an extremely busy Department and provide treatment for patients with both malignant and benign conditions. We are looking to recruit a focussed and passionate candidate to our friendly Team, to assist in delivering excellent patient care and meeting Trust targets, whilst ensuring that data is accurate and up to date.

The main duties of the role are:

• Assisting the Band 4 Medical Secretaries.
• Managing, distributing and responding to Advice and Referral requests from GPs.
• Audio typing of Clinical and Administrative Letters.
• Requesting of Outpatient Clinic Rooms.
• Submitting IT requests for Clinics to be set up.
• Booking Outpatient appointments.
• Monitoring unoutcomed Outpatient appointments.
• Communicating with members of staff at all levels via email and telephone.
• Communicating with patients via telephone.
• Uploading of clinical letters to Clinical Portal.

The post holder will be working as part of a Team and may be asked to assist with other duties in times of need.

You will need to possess good time management and prioritisation skills, in order to meet Trust targets and tight deadlines. You will also need to possess excellent typing, IT and communication skills. Attention to detail is also essential.

We are looking for a candidate that is friendly and a Team player. They will be able to work well under pressure, to meet Trust targets and tight deadlines. They will have excellent communication and interpersonal skills, as well as excellent IT skills, and will be focussed on delivering excellent patient care.

University Hospitals Birmingham NHS Foundation Trust strives to have an inclusive culture where everyone feels like they belong, can thrive, knows that they add value and feels valued. We do this by developing compassionate and culturally competent leaders, being values driven in all that we do and by creating a welcoming and inclusive workplace that thrives on the diversity of our people. As such we want to attract and recruit talented individuals from all backgrounds, and for each of you to feel supported for the diversity you bring, to achieve your full potential. For those staff with a disability, including physical disability, long term health condition, mental health or neurodiverse condition, this also means being committed to making reasonable adjustments needed for you to carry out your role.