Band 3 Medical Secretary

NHS; Birmingham; On-site; GBP 24,000 - 27,000; Part time

Job summary

A leading healthcare provider is seeking a Medical Secretary in Birmingham to cover maternity leave. The role involves managing inquiries, typing clinical letters, and supporting performance targets within the NHS framework. Candidates should have strong communication skills and a minimum of 2 years' relevant experience. This part-time fixed-term position offers a salary of £24,937 to £26,598 per year pro rata.

Qualifications

• Minimum 2 years audio typing/Word processing experience.
• Minimum of 2 years office experience required.
• Experience in using IT software packages essential.

Responsibilities

• Provide support for written and phone inquiries for the Medical Secretariat.
• Type urgent and routine NHS clinical letters with high accuracy.
• Assist in achieving national and local performance targets.

Skills

Strong communication skills

Able to adapt to changing work demands

Office experience

Able to prioritise and organise own workload

Education

Minimum of 2 Grade C GCSE or equivalent

Word Processing/Typing RSA 3 or equivalent experience

Tools

IT software packages

Job description

Job Summary

Covering maternity Leave, you will work as part of the Medical Secretariat to meet overall service priorities and targets. This will require close liaison with clinical and support staff across the Division, other clinical leadership teams, patient services, and service users.

Previous applicants from Band 3 Medical Secretary need not apply.

Main Duties of the Job

• Provide support for written and telephone enquiries on behalf of the Medical Secretariat.
• Type urgent and routine NHS clinical letters and transcribe letters from audio recordings ensuring accuracy and a high standard of presentation.
• Assist in achieving national and local performance targets.
• Support the service during periods of short staffing levels.
• Deputise for the Senior Medical Secretaries where required.
• Engage with Specialty Management Groups to support the delivery of local and national targets.
• Assist in collating information for reports, e.g., medical reports or incident reports for auditing as required.
• Input and retrieve data within various computer systems and databases such as patient administrative systems (PAS) (e.g., Rio/R4), ensuring data quality and accuracy.
• Work as part of a wider team and share responsibility to contribute towards the smooth running of an administrative service.
• Provide a customer‑focused service and communicate effectively and appropriately with patients and staff at all levels.
• Use Microsoft Applications (e.g., Excel) for maintaining and managing records.
• Report any issues or complaints through the DATIX incident management system.
• Undertake other duties agreed with the line manager.

About Us

BCHC has more than 5000 staff working across Birmingham and the West Midlands in a wide range of community nursing and specialist healthcare roles. BCHC delivers over 100 clinical services, in people's homes, health centres, clinics and inpatient facilities. We deliver a wide range of services for children, young people and families as well as adults and community services, two community hospitals, services for people with learning disabilities, the internationally recognised West Midlands Rehab Centre and one of Europe's leading Dental Hospitals and School of Dentistry.

We deliver all of this with a commitment to integrated, personalised care that is rooted in our local communities. We have an ambition to deliver outstanding, integrated care as one of the key NHS providers in the West Midlands.

If you want to "Be Part of Our Team" and work with a Foundation Trust which is continuously striving for best care and healthy communities, we want to hear from you.

Job Details

Date posted: 05 November 2025

Pay scheme: Agenda for change

Band: Band 3

Salary: £24,937 to £26,598 a year pro rata (per annum)

Contract: Fixed term

Duration: 12 months

Working pattern: Part‑time

Reference number: 820‑7556859‑DEN

Job locations: Birmingham Dental Hospital & School of Dentistry

5 Mill Pool Way

Birmingham

B5 7EG

Person Specification

• Qualifications (Essential)
  • Minimum of 2 Grade C GCSE or equivalent, to include English Language
  • Word Processing/Typing RSA 3 or equivalent experience
• Qualifications (Desirable)
  • Medical Terminology
• Experience (Essential)
  • Minimum 2 years audio typing / Word processing
  • Minimum 2 years office experience
  • Experience in the use of IT software packages
  • Able to prioritise and organise own workload
• Experience (Desirable)
  • Minimum 2 years experience working in an NHS admin office
  • Working knowledge of RIO and R4 systems
• Skills (Essential)
  • Strong communication skills
  • Able to adapt to changing work demands and work independently
• Skills (Desirable)
  • Able to liaise with patients and relatives with sensitivity and confidentiality

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exemptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications.

For further information visit the UK Visas and Immigration website.

From 6 April 2017, skilled worker applicants must present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement.

Employer Details

Birmingham Community Healthcare NHS FT

Birmingham Dental Hospital & School of Dentistry

5 Mill Pool Way

Birmingham

B5 7EG

Website: https://www.bhamcommunity.nhs.uk/