Band 3 Medical Secretary

NHS; Birmingham; On-site; GBP 20,000 - 25,000; Full time

Job summary

A leading healthcare provider in Birmingham is seeking a Band 3 Medical Secretary to join their team. The role involves providing administrative support, managing communications, and ensuring patient care standards. Candidates should possess strong organizational skills, IT proficiency, and a commitment to delivering quality healthcare. This position is perfect for those looking to contribute to a busy healthcare environment while developing their career in administration.

Qualifications

• Experience dealing with the Public/Customer service experience.
• Experience working in Healthcare.
• Experience using IT systems.

Responsibilities

• Assisting the Band 4 Medical Secretaries.
• Audio typing of Clinical and Administrative Letters.
• Communicating with patients via telephone.

Skills

Good communication / customer care skills

Good organisation skills

Ability to multitask

Attention to detail

Time management

Education

Good General Education (e.g. GCSE English and Maths A-C)

Business Administration NVQ level 3 or equivalent

AMSPAR Certificate or equivalent

Tools

Microsoft Word

Microsoft Excel

Microsoft Outlook

Job description

Go back University Hospitals Birmingham NHS Foundation Trust

Band 3 Medical Secretary

The closing date is 11 November 2025

We have an exciting opportunity to recruit an enthusiastic Medical Secretary/Administrator to provide administrative support to our Lower GI, Upper GI and Sarcoma Surgery Teams. We are an extremely busy Department and provide treatment for patients with both malignant and benign conditions. We are looking to recruit a focussed and passionate candidate to our friendly Team, to assist in delivering excellent patient care and meeting Trust targets, whilst ensuring that data is accurate and up to date.

You will need to possess good time management and prioritisation skills, in order to meet Trust targets and tight deadlines. You will also need to possess excellent typing, IT and communication skills. Attention to detail is also essential.

If this sounds like the role for you, then please apply to join our friendly Team!

To arrange a visit or informal chat, please contact Vicky Jones on 0121 371 5882/07796479527 or email [e-mail]

Main duties of the job

The main duties of the role are:

• Assisting the Band 4 Medical Secretaries.
• Managing, distributing and responding to Advice and Referral requests from GPs.
• Audio typing of Clinical and Administrative Letters.
• Requesting of Outpatient Clinic Rooms.
• Submitting IT requests for Clinics to be set up.
• Communicating with members of staff at all levels via email and telephone.
• Communicating with patients via telephone.
• Uploading of clinical letters to Clinical Portal.

The post holder will be working as part of a Team and may be asked to assist with other duties in times of need.

We are looking for a candidate that is friendly and a Team player. They will be able to work well under pressure, to meet Trust targets and tight deadlines. They will have excellent communication and interpersonal skills, as well as excellent IT skills, and will be focussed on delivering excellent patient care.

About us

University Hospitals Birmingham NHS Foundation Trust strives to have an inclusive culture where everyone feels like they belong, can thrive, knows that they add value and feels valued. We do this by developing compassionate and culturally competent leaders, being values driven in all that we do and by creating a welcoming and inclusive workplace that thrives on the diversity of our people. As such we want to attract and recruit talented individuals from all backgrounds, and for each of you to feel supported for the diversity you bring, to achieve your full potential. For those staff with a disability, including physical disability, long term health condition, mental health or neurodiverse condition, this also means being committed to making reasonable adjustments needed for you to carry out your role.

Job responsibilities

*Please Note : For a detailed job description for this vacancy, please see attached Job Description*

Person Specification

Qualifications

• Good General Education (e.g. GCSE English and Maths A-C) GCSE Level 9-4
• Business Administration NVQ level 3 or equivalent experience in a clerical environment
• AMSPAR Certificate/equivalent qualification or equivalent knowledge of medical terminology

Experience

• Experience of dealing with the Public/Customer service experience
• Experience of working with a range of Microsoft Office packages (eg. Word, Excel and Outlook)
• Experience of using IT systems
• Experience of working in a busy environment
• Experience of working in Healthcare

Additional Criteria

• Good communication / customer care skills both written and verbal demonstrating sympathy and compassion
• Good organisation skills and ability to multitask
• Ability to deal professionally with enquiries from staff
• Ability to problem solve
• Understand confidentiality and apply the principles
• Ability to pay attention to detail where there are predictable interruptions to the work pattern
• Ability to deal with stressful situations and sensitive
• Work effectively and flexibly as part of a team to meet the needs of the services
• Confident in dealing with people at all levels
• Must be able to demonstrate an understanding of equality and diversity
• Mature open and flexible approach to work
• Demonstrates care and compassion
• Good inter-personal and communication skills.
• Good organisational skills
• Team Player
• Demonstrates reliability, motivation and commitment
• Ability to travel to multiple sites
• Ability to work under pressure and deal with stressful situations

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer name

University Hospitals Birmingham NHS Foundation Trust