Band 3 Health Care Administrator

DrPA Secure; Milton Keynes; On-site; GBP 20,000 - 25,000; Full time

Job summary

A healthcare organization in Milton Keynes is seeking an administrator to provide comprehensive administrative support to the healthcare department. The successful candidate will manage patient appointments, process referrals, and maintain accurate records while demonstrating strong organizational and communication skills. A friendly demeanor and the ability to multitask are essential for this position. Training will be provided for specific IT systems.

Qualifications

• Organised and methodical approach to work.
• Professional and friendly communication skills.
• Ability to seek help when needed.
• Proficient IT skills with provided training.
• Excellent time management to meet deadlines.
• Experience in delivering accurate and high-quality work.

Responsibilities

• Provide administrative support to the healthcare department.
• Process patient referrals and manage appointments.
• Update and maintain databases.
• Assist practice manager and clinical leads.
• Answer phone in a friendly manner.
• Support visitors and contractors as needed.

Skills

Organisational skills

Good communication

Multitasking

IT skills

Time management skills

Attention to detail

Job description

Join an exciting growing service at Oakhill STC focused on improving young people’s well‑being. As an administrator, you will be providing a range of administrative support to the healthcare department.

The duties will vary depending on the needs of the department with the day’s priorities agreed with the practice manager. This may be processing patient referrals, making appointments, answering the phone, updating our clinical system (Systm1), preparing for or taking notes at a meeting, ordering supplies, filing, photocopying – the list goes on!

Duties

• Support the healthcare department deliver a high‑quality experience such as making patient appointments ensuring the clinic list is correct and the patient is advised of their appointment.
• Processing referrals to local hospitals or services and following up to ensure the referral has been received and being processed.
• Updating S1 patient records e.g. scanning documents to the correct record and ensuring they are appropriately coded (training provided).
• Update and maintain databases e.g. optician, dentist, and admissions. Arrange meetings including inviting attendees, type up the agenda and prepare any documents, take minutes/actions/minutes (with training).
• Provide day to day administrative support to the practice manager, head of healthcare, and clinical leads as required e.g. photocopying, booking rooms, etc.
• Archiving, sending and receiving of written notes, where necessary.
• Making up of books for nursing staff, e.g. shift planner, tick sheets, and so on.
• Place orders with suppliers ensuring stock levels are adequately maintained.
• Answer the phone in a polite and friendly way ensuring any messages or passed on or any agreed actions are completed.
• Support visitors and contractors to the healthcare department through booking gate passes, where required.
• Efficiently collecting and escorting visitors/contractors to the healthcare department from/to reception and other departments within the site, as required.

Skills

• Well organised and methodical approach to work.
• Good communication which is both professional and friendly.
• Able to get on with tasks but know when to ask for help.
• Can multitask and prioritise as needed.
• Good IT skills (S1 training will be provided).
• Excellent time management skills with ability to meet deadlines.
• Track record of delivering consistently accurate and high‑quality work.

General Information

The post holder may be required to perform other relevant and appropriate duties as reasonably needed. This list of duties and responsibilities is not exhaustive. This job description is subject to regular review and appropriate modification.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Please note, in order to apply, all applicants need to have been living in the United Kingdom (with residency in the UK, such as UK/Irish/EU Passport, or an Indefinite Leave to Remain Visa) for the last 5 years with no more than a 28 day break being outside of the UK and no gaps in employment during this time.