Band 3 Emergency Department (ED) Receptionist

Barking, Havering and Redbridge University Hospitals NHS Trust; Romford; On-site; GBP 20,000 - 25,000; Full time

Job summary

A healthcare institution in the UK is seeking motivated receptionists for emergency departments at two hospitals in Romford. Responsibilities include providing reception services, managing patient registration, and ensuring excellent customer care. Candidates should have relevant experience and strong communication skills. The role involves shift work and requires flexibility across multiple locations.

Qualifications

• Experience in a reception or customer service role.
• Experience dealing with patients and the general public.
• Ability to use NHS systems.

Responsibilities

• Provide a front-of-house reception service to patients and colleagues.
• Register patients and manage appointment bookings.
• Maintain accurate records and ensure compliance with policies.

Skills

Customer service

Communication skills

Teamwork

Computer literacy

Ability to handle difficult situations

Education

Qualification in reception or customer service

Job description

Overview

We are seeking highly motivated and conscientious individuals to join us as receptionists in both Queen's Hospital & King George Hospital Emergency Departments. These positions are available on contracts of 37.5, 30, 22.5 and 15 hours per week. The role requires a front‑of‑house reception service, clerical duties and the ability to remain calm under pressure.

Key Responsibilities

• Provide efficient and effective front‑of‑house reception service to patients, relatives and colleagues.
• Ensure all reception practices, uniform policy, staff ID and badge compliance.
• Register patients into the emergency departments, access and record patient details using NHS systems.
• Book follow‑up appointments and arrange transport for patients being discharged or transferred.
• Maintain accurate records and update patient details.
• Deliver excellent customer service, flexibility, adaptability, teamwork and independent work capability.

Working Hours and Shift Patterns

The role requires cross‑site work at both Queen's & King George Hospital on an 8‑week rolling rota covering 24 hours a day, 7 days a week, including public holidays.

Shift patterns (all staff must cover all patterns):

• 07:00 – 15:00
• 15:00 – 20:00 (Queen's Hospital only)
• 15:00 – 23:00
• 23:00 – 07:00

Qualifications and Experience

• Suitable qualification or equivalent experience in a reception or customer‑service role.
• Experience dealing with the general public, including difficult or distressed patients and relatives.
• Ability to use NHS systems and computer literacy.
• Excellent communication skills and empathy.
• Team player who can work independently.

Application Details

All correspondence will be by e‑mail. Please ensure references are from your most recent employer, including a direct line manager or supervisor, and that business email addresses are provided for all referees. Documents will be verified through TrustID.

Equal Opportunity

We are an equal opportunity employer. Staff of all backgrounds are invited to apply. Disability and job‑share applications are welcomed.