Band 3 Eating Disorders Team Secretary | Coventry and Warwickshire Partnership NHS Trust

Coventry and Warwickshire Partnership Trust; Warwick; On-site; GBP 150,000 - 200,000; Part time

Job summary

A healthcare provider in the United Kingdom is seeking a Team Secretary to support the clinical team. This role includes providing administrative and secretarial services, managing communication, and ensuring patient confidentiality. Ideal candidates should have strong organizational skills and experience in a busy environment. The position offers up to 30 hours per week with various employee benefits including generous leave and training opportunities.

Benefits

Generous annual leave

Development opportunities

Salary sacrifice schemes

Wellbeing support

Qualifications

• Experience as a secretary in a fast-paced environment.
• Excellent written and verbal communication skills.
• Ability to handle sensitive information while maintaining confidentiality.
• Ability to work both autonomously and as part of a team.

Responsibilities

• Provide administrative services to clinical and medical teams.
• Manage e-mail communications and process referrals.
• Input accurate data and manage correspondence within electronic systems.
• Respond to phone queries and maintain confidentiality.
• Support coverage for Medical Secretaries and reception.
• Contribute to a positive, patient-centred environment.

Skills

Organisational abilities

Multitasking

Written communication

Verbal communication

Empathy

Confidentiality

Teamwork

Flexibility

Proactive mindset

Strong work ethic

Job description

Overview

The Aspen Centre is a standalone Eating Disorders unit providing in-patient and out-patient care.

Role

Team Secretary to support the clinical team - Band 3 Permanent - 30 hours per week.

Responsibilities

• Provide comprehensive administrative and secretarial services to the clinical and medical teams, including producing accurate letters and reports via the digital dictation system (Bighand).
• Correspond effectively via e-mail communications, process referrals, and provide administrative support to the MDT.
• Using the electronic patient record system (Carenotes), produce accurate data inputting and scan, print, and upload correspondence.
• Answer complex telephone queries, respond professionally to internal and external enquiries, and exercise judgement and problem solve quickly while maintaining confidentiality.
• Support Medical Secretaries with cover in their absence and work flexibly with admin colleagues to provide cross-cover for reception.
• Support CWPT’s broader service delivery and contribute to a positive, patient-centred environment.

Requirements / Skills

• Experience as a secretary with strong organisational and multitasking abilities in a fast-paced environment.
• Excellent written and verbal communication skills.
• Ability to demonstrate empathy, maintain confidentiality, and handle sensitive information.
• Ability to work as part of a team and autonomously, prioritise a varied workload, and show flexibility.
• Proactive mindset and strong work ethic.

About CWPT and Benefits

• Coventry and Warwickshire Partnership NHS Trust (CWPT) delivers a wide range of physical, mental health, learning disability and autism services across Coventry, Warwickshire and beyond.
• Benefits include generous annual leave, development opportunities (apprenticeships, distance learning, internal training, coaching and mentoring), salary sacrifice schemes (lease car/vehicle, Cycle to Work, home and electronics, gym membership), retailer and NHS discount schemes, wellbeing support (in-house counselling, external helpline), and staff networks and support groups.

Application closing

This advert closes on Sunday 9 Nov 2025.