Band 3 Clinical Support Worker | Birmingham Community Healthcare NHS Foundation Trust

Career Choices Dewis Gyrfa Ltd; Birmingham; On-site; GBP 20,000 - 24,000; Full time

Job summary

A leading healthcare provider in Birmingham is seeking a Band 3 Clinical Support Worker to assist with the provision of assistive technology for clients with disabilities. This full-time role involves working closely with clinicians, preparing necessary resources and supporting home visits across the West Midlands. The ideal candidate will have relevant healthcare qualifications, excellent communication and organizational skills, and a full UK driving license. We encourage applications from candidates authorized to work in the UK.

Qualifications

• Must hold a relevant healthcare qualification.
• Experience in working within assistive technology roles is preferred.
• Ability to use communication technology and software proficiently.

Responsibilities

• Support clinicians in client assessments and provision of assistive technology.
• Prepare communication resources and manage inventory.
• Drive within the West Midlands for client home visits.
• Assist in organizing training events and managing bookings.

Skills

Communication skills

Organizational skills

Ability to work independently

Driving skills

Education

Relevant healthcare qualifications

Job description

Band 3 Clinical Support Worker | Birmingham Community Healthcare NHS Foundation Trust

Employer:

Birmingham Community Healthcare NHS foundation Trust

Location:

Birmingham, B29 6JA

Pay:

Contract Type:

Contract

Hours:

Full time

Disability Confident:

No

Closing Date:

06/02/2026

About this job

This post will close once sufficient applicants have been received so may be closed before the advertised closing date.

Apply as soon as possible This role does not meet the minimum requirements (salary threshold of £25,000 per annum or occupational requirements) set by UK Visas and Immigration to sponsor candidates to work in the UK. For this reason, unfortunately we are unable to sponsor anyone on a visa for this role at this moment in time.

We are happy to accept applications from candidates who can prove their right to work in the UK or via alternative visa routes.

Such applications will be considered alongside all other applications.

Access to Communication and Technology is a specialist electronic assistive technology service, which is based at the West Midlands Rehabilitation Centre, B29 6JA. The service has Occupational Therapist, Speech and Language Therapists, Health Care Scientists, assistants, technicians, stock and admin staff providing specialist assessment, set up, provision and maintenance of electronic assistive technology to meet the needs of children and adults who require Augmentative and Alternative Communication (AAC) and Environmental Control (EC). You will be supervised by an Occupational Therapist and work alongside another clinical support worker and Assistant Practitioners.

You will need to work independently and travel widely within the West Midlands region and therefore being a car driver with a full UK driving licence is essential.

• To support the clinical team in their planning, preparation and implementation of assessment and provision and follow up of clients for a range of Assistive Technologies and/or low tech techniques.

Clients have a range of conditions which include complex physical and/or learning disabilities, life limiting diagnoses and challenging behaviours.

• Prepare resources for demonstration and for provision to clients, as requested by a Clinician.

This will include the creation of symbol communication books using appropriate software (e.g.

The Grid /Boardmaker/Communicate in Print), and programming of vocabulary onto Voice Output Communication Aids as well as resources to support environmental control.

To set up and amend the electronic assistive technology to meet the clinician’s prescription.

To follow instruction to produce resources for individual patients and generic use to support communication and environmental control.

To support the smooth running of the department by supporting device/stock management functions.

To assist in the organisation of a wide range of training events and courses offered and hosted by Access to Communication and Technology as an NHSEI provider of specialist assessment and assistive technology

To assist the clinical team in providing a wide range of training regarding techniques and Assistive Technology to local professionals and occasionally clients Be Part of Our Team BCHC has more than 5000 staff working across Birmingham and the West Midlands in a wide range of community nursing and specialist healthcare roles.

BCHC delivers over 100 clinical services, in people's homes, health centres, clinics and inpatient facilities.

We deliver a wide range of services for children, young people and families as well as adults and community services, two community hospitals, services for people with learning disabilities, the internationally recognised West Midlands Rehab Centre.

We deliver all of this with a commitment to integrated, personalised care that is rooted in our local communities.

We have an ambition to deliver outstanding, integrated care as one of the key NHS providers in the West Midlands.

If you want to ‘Be Part of Our Team’ and work with a Foundation Trust which is continuously striving for best care and healthy communities, we want to hear from you.

Please ensure you check your Trac account regularly as this is how we will communicate with you during the shortlisting and selection process.

Please ensure all sections of the application form are completed fully.

Please particularly ensure that you provide full details of all referees including business email address, telephone contact details and postal address.

Support the Clinicians with the provision to clients of complex Voice Output Communication Aids and Environmental Control systems in terms of preparation and during provision appointments occasionally.

This will involve interpreting the clinicians requirements and inputting clients choices and preferences.

• Prepare resources for demonstration and for provision to clients, as directed by a clinician.

This will include the production of symbol communication books using appropriate software (e.g.

The Grid /Boardmaker/Communicate in Print), and programming of vocabulary onto Voice Output Communication Aids as well as resources to support environmental control .

To have a basic understanding of communication impairment and Augmentative and Alternative Communication systems including sign language, gestures and non-verbal communication methods

To have a basic understanding of the impact of disability on functioning

To communicate effectively with local and ACT team members using all methods of communication (phone, email, face to face).

To support collection and delivery of equipment from the local environments of the clients.

This will sometimes involve meeting with carers and families of deceased clients and communicating in a sensitive manor and will require the post holder to travel to locations anywhere within the West Midlands region.

To undertake driving throughout the West Midlands as required which may mean driving the trust pool cars

Request stationery and other equipment required to support assessment and provision.

Work with the ACT technical, stock and clinical support teams to ensure that equipment (for demonstration and provision to clients) is well-maintained including completing the necessary regular software updates.

Support limited stock control functions for ACT equipment including decontamination, preparation and deliveries and collections.

While recognising own limitations in experience and knowledge, work independently and as part of a team seeking assistance as required.

Keep accurate and contemporaneous clinical records in accordance with professional and Trust standards.

Demonstrate emotional resilience when working with clients with life limiting conditions, including end of life care, clients with significantly impaired communication difficulties and the resulting frustrations, and clients with extreme physical disabilities

Contribute to the development of client care by attending relevant team related meetings.

Develop and maintain own skills and knowledge to achieve and maintain a high standard of care.

This includes actively participating in regular supervision sessions with a senior clinician, yearly appraisal and performance review in order to identify personal development plans and training needs.

Attend mandatory and any other training identified in personal development plans and individual performance review.

Support the facilitation and hosting of training courses within ACT and in other venues across the West Midlands ,including room bookings, ordering lunches (as required), preparing resource packs, setting rooms up/down on the day, meeting and greeting course participants etc.

Have good organisational skills to ensure that course and follow-up to courses are delivered in a timely and professional way

Support ACT clinical teams to make course materials, resources and packs

Support the advertisement and marketing of courses offered by ACT, including on BCHC website

Manage all course bookings including incoming payments, where applicable using established information systems.

Monitor and review bookings and ensure colleagues delivering the training receive appropriate information relating to course attendees
21. Work with the ACT technical teams to set up demonstration equipment e.g. software and hardware products for courses and demonstrations.

Support the training team to demonstrate key features and methods of altering equipment features to meet the needs of people with disabilities.

• Liaise with Assistive Technology companies and other related companies/organisations to host training led by them
• Support the booking and running of product demonstrations and other updates by Assistive Technology and related companies/organisations to ACT team
• Use appropriate computer software packages (e.g.

Microsoft Word, Excel, Access, PowerPoint, Outlook) to manage bookings manage training resources create course packs, manage the training calendar.

Work with the ACT team to collect, collate and input statistical data, record and manage training outcomes /evaluation

Work with the ACT Technical team to ensure that equipment (for demonstration, training events and provision to clients) is well-maintained.

Load and unload heavy / bulky computer equipment into / out of vehicles and subsequently transport into a variety of settings (including client’s homes which may not be easily accessible with equipment). This advert closes on Thursday 22 Jan 2026

Jobs are provided by the Find a Job Service from the Department for Work and Pensions (DWP).