Band 3 Clinical Services Administrator - Swindon

Avon and Wiltshire Mental Health Partnership NHS Trust; Swindon; Hybrid; GBP 21,000 - 25,000; Full time

Job summary

A mental health service provider in Swindon is seeking an experienced administrator to join the Talking Therapies Administration Team. The role involves managing client communications, appointment scheduling, and reception duties. Applicants should demonstrate excellent organisational skills, be proficient in Microsoft Office, and have a strong attention to detail. This position offers a chance to work in a supportive environment focused on mental health care.

Qualifications

• Experience in administration roles preferred.
• Good working knowledge of Microsoft Office systems.
• Ability to work in a team and provide cover.

Responsibilities

• First point of contact for clients via telephone and online.
• Manage electronic bookings and appointment scheduling.
• Cover reception duties and monitor service mailbox.

Skills

Excellent organisational skills

Telephone communication

Knowledge of Microsoft Office

Attention to detail

Information governance understanding

Job description

Job Overview

We are looking for an experienced administrator to become part of the Swindon Talking Therapies Administration Team.

We are a friendly team and we are looking for someone who enjoys keeping busy, and is able to work well within a small team in a shared office space. Working hours are Monday to Friday, 9 to 5, from our base in Old Town Surgery, Swindon. There will be occasions where you will be required to provide cover and work across the BaNES and Wiltshire services, this will be remote working from Swindon.

There will be an expectation for the post holder to be highly motivated, flexible and multi-skilled with excellent organisational skills. You should have good working knowledge of all Microsoft Office systems including Outlook, Word and Excel.

As well as being an excellent team player with good communication skills and the ability to prioritise, you should have a good understanding of information governance. Strong personal resilience is essential as well as an eye for detail and high level of accuracy.

This role involves administration duties as well as telephone based work and therefore the post holder needs to have excellent telephone and English language skills. Reception cover will also be required as part of this role. You will work closely with the other team members and will be expected to form good working relationships and share the workload, managed within the team.

Main duties of the role include being the first point of contact for clients who self refer into the service, which is mainly via telephone, and online, greeting clients in reception, taking personal details from people and uploading accurately onto the electronic patient record system, IAPTUS. You will book and re-arrange appointments, manage electronic bookings, cover reception, monitor the service mailbox, collate appointment letters and ensure that they are sent out in a timely fashion.

About AWP

We are AWP (Avon and Wiltshire Mental Health Partnership NHS Trust): a diverse organisation with over 5,000 dedicated staff providing inpatient and community-based mental health care.

We provide services from a range of locations to approximately 1.8 million people living in Bath and North East Somerset (B&NES), Bristol, North Somerset, South Gloucestershire, Swindon, across the county of Wiltshire and in parts of Dorset.

Our outstanding people promote mental health and wellbeing. The expertise and resources within AWP are dedicated to a person-centred approach for those who use our services and for all employees. We recognise that happy and fulfilled employees give better care.

Diversity and Inclusion

At AWP we actively encourage applicants from all backgrounds; we are particularly keen to encourage applications from people from Black, Asian and minority ethnic backgrounds, those with disabilities and from the LGBTQ+ community. We want people to bring their unique blend of experiences, backgrounds, perspectives and knowledge to AWP, as diversity makes us stronger.

Contact

For further details / informal visits contact: Name: Nicola Scott Job title: Business Co-ordinator Email address: [e-mail]

Claire Jones, [e-mail]