Band 3 Clinical Services Administrator - Midsomer Norton

Avon & Wiltshire Mental Health Partnership NHS Trust; Midsomer Norton; On-site; GBP 22,000 - 25,000; Full time

Job summary

A leading mental health provider in Midsomer Norton seeks an efficient Clinical Services Administrator to join their community mental health team. The role includes managing team communications, supporting clinicians with appointments, and general office administration tasks. Ideal candidates will have NVQ 3 in Business Administration, strong IT skills, and empathy for mental health issues. The position is office-based for 22.5 hours per week from Wednesday to Friday.

Benefits

Opportunities for training and development

Supportive work environment

Qualifications

• Experience of administration work in a health or social care setting.
• Understanding of information governance and patient confidentiality.
• Experience of diary management and arranging appointments.

Responsibilities

• Managing team inboxes and ensuring effective communication.
• Supporting clinicians with appointment arrangements and documentation.
• Updating patient databases and providing general office admin support.

Skills

Empathy towards mental health issues

Good communication skills

IT skills including Microsoft Office

Education

NVQ 3 in Business Administration or similar

Tools

Patient record systems

Job description

Band 3 Clinical Services Administrator - Midsomer Norton

We are looking for an efficient and enthusiastic administrator to join BANES Older Adults Community Mental Health Team - a friendly multi-disciplinary team who are integrated with the Local Authority to provide a combination of health and social care within our older adults service.

The post holder will need a wide range of administrative skills and to be able to use Microsoft Office applications and IT packages confidently. There will be elements of customer service, problem solving and the need to be flexible to meet the demands of the team.

The role will include both verbal and written communication with a wide range including service users, their families/carers, health and social care practitioners and other agencies involved with mental health care. You will need to have empathy along with a degree of resilience and good communication skills. The ability to take accurate messages and ensure they reach the right person will be essential.

Please note - this vacancy is not eligible for a sponsorship.

Main duties of the job

The admin team supports various consultant clinics so booking appointments and formatting clinic letters will be a regular task. There will also be general office duties including minute taking and updating patient record systems in order to help the service run smoothly.

This is a varied role and requires the post holder to be flexible and able to adapt to constant changes in workload. You will have the opportunity to attend numerous training courses and will have regular formal supervision and an annual appraisal. This role sits under the Band 3 Clinical Services Administrator job description.

Hours of work are Wednesday to Friday, 9am to 5pm, 22.5 hours per week. This is an office based role at The Hollies, Midsomer Norton and sits within our older adults service.

About us

We are AWP (Avon and Wiltshire Mental Health Partnership NHS Trust):a diverse organisation with over 5,000 dedicated staff providing inpatient and community-based mental health care.

We provide services from a range of locations to approximately 1.8 million people living in Bath and North East Somerset (B&NES), Bristol, North Somerset, South Gloucestershire, Swindon, across the county of Wiltshire and in parts of Dorset.

Our outstanding people promote mental health and wellbeing. The expertise and resources within AWP are dedicated to a person-centred approach for those who use our services and for all employees. We recognise that happy and fulfilled employees give better care.

AWP is committed to support and create a positive research and evidence-based environment and culture, which can have a beneficial impact on everyone who works for the organisation and the care we provide to those who use our services.

At AWP we actively encourage applicants from all backgrounds; we are particularly keen to encourage applications from people from Black, Asian and minority ethnic backgrounds, those with disabilities and from the LGBTQ+ community. We want people to bring their unique blend of experiences, backgrounds, perspectives and knowledge to AWP, as diversity makes us stronger.

Job responsibilities

Someof the duties within this role will be:

• Managingteam inboxes, ensuring emails and referrals are dealt with effectively and efficiently.
• Answering the telephone to service users, their families/carers and a range of health and social care professionals.
• Supporting clinicians with appointment arrangements and medical documentation.
• Arranging meetings and minute taking.
• Updating patient databases with information and documents.
• Supporting performance monitoring reporting for the team.
• Providing general office admin support as needed within the team and also cross cover to other admin teams within BANES Locality.

This is an office-based admin role to provide a general administrative support for the service as needed. This may include other administrative tasks not specified above. Please see the attached job description for a Band 3 Clinical Services Administrator.

Person Specification

• NVQ 3 in Business Administration or similar relevant qualification, or equivalent experience
• Good understanding of team working.
• Experience of administration systems and office procedures.
• Good IT skills including Microsoft Office.
• Understanding of information governance and patient confidentiality.
• Great communication skills; via email, on the telephone and face to face.
• Empathy and understanding towards mental health issues, particularly those that may impact in later life.
• Experience of administration work in a health care or social care setting.
• Experience of diary management and arranging appointments.
• Use of patient record systems.
• Experience of arranging meetings and taking minutes.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

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