Band 3 - Clerical Officer, Radiology

West Hertfordshire Teaching Hospitals NHS Trust; St Albans; On-site; GBP 26,000 - 28,000; Full time

Job summary

A healthcare provider in St Albans is looking for a Band 3 Clerical Officer in Radiology. The role involves administrative support for ultrasound and imaging services, requiring strong communication skills and customer care experience. Candidates should have competence in Microsoft Office and a willingness to work towards NVQ3 Customer Care. The position offers a salary between £26,240 and £27,928 annually, emphasizing a supportive team environment and opportunities for growth.

Benefits

Flexible working options

Strong team support

Qualifications

• Experience in a customer-facing role preferred.
• Competent in handling confidential information.
• Ability to navigate office protocols and procedures.

Responsibilities

• Welcoming patients and booking them for examinations.
• Arranging appointments for ultrasound and other services.
• Answering telephone queries and performing general clerical duties.

Skills

Customer care experience

Microsoft Office proficiency

Knowledge of Patient Administration Systems

Understanding of patient information governance

Education

NVQ3 Customer Care or equivalent experience

Tools

CRIS

Clinicom

EPR

CERNER

Job description

Go back West Hertfordshire Teaching Hospitals NHS Trust

Band 3 - Clerical Officer, Radiology

The closing date is 31 December 2025

Join our growing Admin and Clerical Team!

Our service is growing, and we are excited to announce upcoming opportunities to join our Radiology Clerical team at St Albans City Hospital.

This role is perfect for those with strong communication skills who thrive in a close-knit team environment while also collaborating with a wide range of professionals across the hospital.

As part of this team, you'll provide vital administrative and clerical support for ultrasound and other imaging services.

If you have experience in a customer-facing role and are interested in a rewarding NHS career, focused on patient support, this could be the perfect opportunity for you.

Main duties of the job

• Welcoming patients and service users to the department.
• Booking patients in for their examinations and directing to the relevant sub waiting areas.
• Arranging Ultrasound and other appointments in line with clinical pathway targets.
• Answering telephone queries and other general clerical duties.

About us

With a new hospital planned for Watford and work underway to update theatres at St Albans City Hospital, this is an exciting time to join us.

We are building on the success of our award-winning virtual hospital and re-imaging models of care, working ever more closely with partners and making the most of advances in digital healthcare.

Staff wellbeing and development are a priority at our Trust, as is the role of innovation in improving clinical care, outcomes and patient experience.

Our vision is Excellent patient care, together and our values are to be empowered, compassionate, professional and inclusive. They capture an important balance across what we must all do as individuals and to support others.

At West Herts we offer a variety of flexible working options as we recognise the importance of a good work life balance and the ability to work flexibly.

We kindly invite you to consider submitting an application.

If you have a disability or long-term health condition and should you require support or guidance please contact [e-mail].

If you are a Service Leaver, Veteran, Military Reserve, Cadet Force Adult Volunteer, or partner/spouse of those serving please tick "Member of the Armed Forces Community" on the application form.

If you do not hear back within 3 weeks of your application, please assume you have been unsuccessful on this occasion.

Job responsibilities

Please refer to the attached job description and person specification for a full list of duties and details about the role.

****** IMPORTANT INFORMATION - PLEASE READ ******

Please note - we are unable to obtain a Certificate of Sponsorship (Work Permit) for this role.

Person Specification

Education and qualifications:

• NVQ3 Customer Care or equivalent experience in a customer facing environment or a willingness to work towards an NVQ3.

Knowledge:

• Competent in Microsoft Office programs.
• Understanding of information governance issues and how to manage confidential patient information and Data Protection Act.
• Knowledge of Patient Administration Systems, e.g. CRIS, Clinicom, EPR & CERNER.
• Understanding the Trust's policy on equality/diversity and Health & Safety policies.

Experience:

• Experience of working in a customer orientated environment.
• Experience of working in an administrative role and office protocols and procedures.
• Experience of handling confidential information.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

West Hertfordshire Teaching Hospitals NHS Trust

£26,240 to £27,928 a yearinc HCA pro rata