Band 3 CAMHS Receptionist | Royal Free London NHS Foundation Trust

Royal Free London NHS Foundation Trust; City Of London; On-site; GBP 10,000 - 40,000; Full time

Job summary

A leading UK healthcare provider is seeking a Receptionist to provide courteous reception service to patients and clinicians in outpatient clinics. Key responsibilities include managing clinic bookings, ensuring accurate record-keeping, and supporting the clinical team. The ideal candidate possesses excellent communication skills and a strong commitment to patient service. This role offers opportunities for flexible hours and generous benefits.

Benefits

Flexible hours

Generous benefits

Next level training

Responsibilities

• Provide courteous reception service to patients and clinicians.
• Manage the booking of new and follow-up clinics efficiently.
• Ensure excellent communication skills are used for understanding.
• Record and action patient attendance accurately.

Job description

To provide a courteous reception service to patients and clinicians in line with office procedures, contributing to the overall efficient and effective running of designated outpatient clinics.

To work closely with Team Leader and multidisciplinary team to ensure that any issues in clinic are raised immediately to maintain an excellent level of service to patients.

The post-holder will work as part of the Outpatient’s team, ensuring an efficient, high quality and timely service is provided. This includes providing a welcoming and professional service to patients.

To manage the booking of designated new and follow up clinics and ensure that these are booked efficiently and that any booking issues are raised immediately with the Team Leader, Service and Clinicians to ensure patient care is not compromised.

Key responsibilities

• To greet patients in a courteous manner and check them into clinic on arrival in line with the Trusts World Class Care Value Check the CAMHS Admin email box regularly and completing tasks.
• To check Envoy daily and action.
• Outcome appointments and record data accurately.
• Record all patients that ‘did not attend’ (DNA) or rescheduled onto EPR and action them according to the trust access policy, ensuring all appointments are actioned accordingly at the end of each clinic.
• Liaise with clinicians re rooms bookings.
• Note accurately all telephone messages and emails entering the department generic email box passing them to relevant people in a timely manner.
• Responsible for the collection and distribution of post.
• Ordering of stationary, liaising with the Clinical Team PAs and ensuring the department is well stocked.
• Deal sensitively and discreetly with patient’s queries both in person and by telephone.
• Ensure excellent communication skills are used to overcome barriers of understanding.
• Ensure patients are booked into the appropriate appointment type and families are given the location and joining details.
• Work with admin and clinical staff while in clinic to ensure all clinic outcomes are completed accurately and within agreed timeframes are entered onto EPR.

The Royal Free London NHS Foundation Trust is one of the UK’s biggest and most innovative trusts. Across three main hospitals, our dedicated army of staff care for over 1.6 million patients, treat more than 200,000 in A&E, deliver over 8,000 babies and carry out more than 17 million tests.

Our size, scale and influence offer you unrivalled career opportunities and a forward-thinking approach to working that works around your lifestyle. From flexible hours and generous benefits, to next level training, we make it easier to take your career to the top.

For more information please follow link https://www.royalfreelondonjobs.co.uk.

• Please see attached Job Description for more information about this role and working at Royal Free London NHS foundation Trust.

This advert closes on Monday 20 Oct 2025.