band 3 Booking Coordinator

Salisbury Nhs Foundation Trust; Salisbury; On-site; GBP 22,000 - 25,000; Full time

Job summary

A healthcare organization in England seeks a Band 3 Booking Coordinator for their Booking Team. The role requires managing patient pathways and providing a friendly booking experience. Candidates should have experience in administration, excellent communication skills, and a good understanding of IT systems. This position offers flexible working and various benefits, including NHS discounts and paid holidays.

Benefits

NHS discounts

Minimum 35 days paid holiday

Generous pension scheme

On-site parking

Leisure centre access

Day nursery

Qualifications

• Experience working in an administrative environment.
• Experience/knowledge of confidentiality and information governance.
• Ability to communicate clearly with multi-disciplinary teams.

Responsibilities

• Manage patient pathways from referrals to appointments.
• Provide friendly and organized booking services for patients.
• Support clinical teams through efficient booking processes.

Skills

Experience in administration

Excellent communication skills

Team working

Organizational skills

Ability to prioritize workload

Education

GCSE grade C/4 in English Language and Maths

Basic IT qualification

Tools

Microsoft Office

Job description

An opportunity has arisen to join the Booking Team within the Central Booking department at Salisbury Foundation Trust, as a Band 3 Booking Coordinator.

The successful candidate will join the Booking Team and work within the team to provide an excellent, friendly and organised booking experience for our patients.

To provide an efficient and friendly booking service for our patients and clinical teams, ensuring all efforts are made to provide patients with an outstanding experience as per the Trust vision.

To be responsible for managing patient pathways whilst under the care of Salisbury NHS Foundation Trust, starting with new patient referrals received and the subsequent booking of new patient appointments, surgery and/or follow-up appointments.

Please see attached job description and person specification for full details of roles and responsibilities.

The successful candidate will need to be experienced in or be willing to learn how to use multiple IT systems including ERS and Lorenzo and have a good understanding of patient pathways and referral processes.

We are looking for evidence of team working as well as the ability to work independently. The organisational skills to work in a busy team environment, whilst prioritising workload and working to deadlines, recent experience in administration is essential.

The post holder must have excellent verbal and written communication skills and experience in patient/customer contact. The department is busy but friendly and has a strong team working ethic, with staff needing to cross‑cover and support each other. The department is open 08:00–18:00 Monday to Thursday and 08:00–17:30 on Friday.

Essential Qualifications

• GCSE grade C/4 in English Language and Maths
• Experience in the use of Microsoft Office and strong aptitude in the use of other programs and administration systems
• Experience working in an administrative environment
• Experience/knowledge of issues of working with confidential information and understanding of need for confidentiality and information governance

Desirable Qualifications

• Experience in customer/patient contact
• Recent experience within the NHS, able to articulate and express information in a clear, concise and understandable way, both verbally and written to a multi‑disciplinary team
• Ability to prioritise and organise own workload utilising a learned knowledge of local and national access standards effectively, even while under pressure to meet deadlines
• Existing knowledge of patient administration processes used within the NHS
• Existing knowledge of NHS policies and procedures
• Basic IT qualification

Person Specification – Education Qualifications & Training

• GCSE grade C/4 in English Language and Maths
• Basic IT qualification

Experience

• Experience in the use of Microsoft Office and strong aptitude in the use of other programs and administration systems
• Experience working in an administrative environment
• Experience/knowledge of issues of working with confidential information and understanding of need for confidentiality and information governance
• Experience in customer/patient contact
• Recent experience within the NHS, able to articulate and express information in a clear, concise and understandable way, both verbally and written to a multi‑disciplinary team
• Ability to prioritise and organise own workload utilising a learned knowledge of local and national access standards effectively, even while under pressure to meet deadlines
• Existing knowledge of patient administration processes used within the NHS
• Existing knowledge of NHS policies and procedures

Salisbury NHS Foundation Trust (SFT) is an innovative hospital with a proud heritage and over 250 years of experience behind us. Here we're driven to deliver an outstanding experience for everyone and have been well regarded for the quality of care and treatment we continue to provide for our patients and also our staff.

We are an acute Trust, rated "Good" by the CQC, with a track record of high performance providing regional and super‑regional specialist services such as Burns, Plastics & Reconstructive Surgery, Wessex Regional Genetics Laboratory, Wessex Rehabilitation, Spires Cleft Centre and the Duke of Cornwall Spinal Treatment Centre. We have about 470 beds and employ over 4000 staff.

Salisbury is an attractive place to live and work and really gives you the best of everything. With easy access to London and local airports, the city of Southampton is only a short train or car journey away or if you prefer the sea, Bournemouth is also accessible. Don't just take our word for it, why not explore what Salisbury has to offer by visiting http://www.experiencesalisbury.co.uk

We support flexible working and will consider requests taking into account the needs of the service. We think working here is pretty rewarding. You can access a range of NHS discounts, receive a minimum of 35 days paid holiday (pro rata), and we offer a generous pension scheme. On‑site benefits include car parking (fee applies), leisure centre, day nursery and holiday play scheme.