Band 3 Apprentice Ward Clerk | Barking Havering and Redbridge University Hospitals NHS Trust

Barking Havering and Redbridge University Hospitals NHS Trust; Romford; On-site; GBP 40,000 - 60,000; Full time

Job summary

A leading NHS Trust in Romford is seeking a highly motivated Band 3 Apprentice Ward Clerk to provide administrative support within the Acute Medicine division. The role requires full flexibility to work across sites and to support nursing and medical staff. Applicants must be 18 or older, have been UK residents for the past 3 years, and complete the Level 2 Customer Service Practitioner apprenticeship. This position requires a commitment to high standards of customer care and confidentiality.

Qualifications

• Must be 18 years old or over.
• Held residency in the UK for the past 3 years.
• Must complete the Level 2 Customer Service Practitioner apprenticeship.

Responsibilities

• Provide professional administrative support in the Acute Medicine division.
• Act as an ambassador for customer care within the Trust.
• Support cross-site working between KGH and Queen’s Hospital.

Skills

High levels of customer care

Administrative support

Confidentiality

Flexibility

Education

Level 2 Customer Service Practitioner apprenticeship

Job description

Overview

The Acute Medicine division is seeking a Band 3 Apprentice Ward Clerk highly motivated to work within the nursing and medical team. This post covers 7 days a week, working 07.30‑20.00 on a rota basis and requires full flexibility to support different teams within Acute Medicine and to cross‑site work between KGH and QH.

Responsibilities

• Provide all aspects of administrative support in the Acute Medicine division, delivering a professional, comprehensive and efficient service to patients and department members.
• Demonstrate high levels of customer care and act as an ambassador for customer care within the Trust.
• Promote and encourage a caring and sympathetic environment for patients, relatives and staff, maintaining high standards of service and strict confidentiality.
• Support nursing and medical staff in MRU and SDEC and support cross‑site working between KGH and Queen’s Hospital.

Qualifications & Requirements

• Be 18 years old or over.
• Have the right to work in the UK with a visa covering the duration of the apprenticeship.
• Have been permanently resident in the UK for the past 3 years.
• Must complete the Level 2 Customer Service Practitioner apprenticeship. Candidates who already hold a Level 2 or higher customer‑service qualification are not eligible.
• Will be subject to a probationary period.

We welcome applications from those with lived experience of the care system.

Application Process

Applications should be made online. For queries regarding the application process, assistance with completion of the application form, or adjustments needed for applicants with a disability, please contact Pubudu Chandrasekera, Recruitment Advisor, on 01708 435000 ext. 5110. Further details about the role may be obtained by contacting the manager. The advert closes on Sunday 21 Dec 2025.