Band 3 Administrator - Forward Thinking Birmingham

NHS; Birmingham; On-site; GBP 24,000 - 27,000; Full time

Job summary

A leading health organisation in Birmingham is seeking an administrator to provide a comprehensive administration service within a fast-paced environment. The role will involve managing diaries, handling patient information, and ensuring high-quality customer service. Candidates must have strong communication skills, be computer literate, and have experience in a community or inpatient setting. This full-time position offers a salary between £24,937 to £26,598 per annum, with opportunities for training and development.

Qualifications

• Experience in a fast-paced, administrative environment.
• Ability to manage diary and appointments effectively.
• Strong attention to detail and organisational skills.

Responsibilities

• Provide comprehensive administrative support to the team.
• Handle telephone inquiries and correspondence professionally.
• Organise meetings, take minutes, and manage patient information.

Skills

Computer Literacy

Good Telephone Manner

Working Knowledge of Medical Terminology

Excellent Communicator

Experience of Community / Inpatient setting

Education

5 GCSE's including Maths and English

Business / Administration NVQ level 3 or equivalent experience

Job description

Job Overview

To provide a fully comprehensive administration service to the Forward Thinking Birmingham (Division of the Children and Young Peoples Division). The post will be working in a fast paced environment, which requires a calm but proactive approach with the ability to multi-task whilst being thorough. Telephone calls and enquiries form a large part of the role as does a high volume of standard administrative tasks. Attention to detail is paramount in this post as is the ability to prioritise workload.

We highly recommend you submit your application as soon as possible, this post may close earlier than the indicated closing date if a sufficient number of applications are received.

We are unable to support applications from job seekers who require sponsorship to work the United Kingdom (UK).

Responsibilities

• Word processing of all forms of correspondence, reports and summaries that are required by the team.
• Undertake diary management for FTB clinicians and/or managers, as required.
• Organise clinics and associated appointments for clinics, using appropriate brought-forward systems to manage work.
• Organise team/staff meetings, take, transcribe and distribute minutes accordingly as required.
• Audio transcription of letters/ reports.
• Inputting and updating patient information and activity on computerised information systems, creating patient notes where necessary and according to policy.
• Deal with staff and patient requests that may be part of office function as and when required, and in accordance with Trust procedures.
• Ensure good customer service by providing a professional and effective telephone service, taking accurate messages and providing information and signposting as requested and appropriate.
• Provide cover as directed by Line Manager for other members of the team in their absence and assist with their workloads as necessary and undertake such other duties as may be reasonably required commensurate with the grade of the post.
• Undertake training of new staff as directed by Line Manager and/or other managers.

About us

Welcome to Birmingham and Solihull Mental Health NHS Foundation Trust. Our 4000 clinical and support staff help us to improve mental health wellbeing and meet the needs of the 70,000 people we serve each year. We provide a range of mental healthcare services across Birmingham and Solihull, as well as specialised services nationally. We also offer medical, nursing and psychology training and are proud of our international reputation for both research and innovation.

Our population is culturally diverse, characterised in places by high levels of deprivation which create an increasing demand for our services and a necessity for us to make sure everyone can access the help they need. We are a team of compassionate, inclusive and committed people working together to provide excellent care to support our community. If you are looking for a place to belong, where you can make a real difference to people's lives, join our team where our warm welcome is for you.

Person Specification

Essential

• Computer Literacy
• Good Telephone Manner
• Working Knowledge of Medical Terminology
• Excellent Communicator
• Experience of Community / Inpatient setting

Desirable

• Good general level of education - 5 GCSE's including Maths and English
• Business / Administration NVQ level 3 or equivalent experience
• Audio Typing experience
• Senior Administration experience
• Working knowledge of medical terminology
• Waiting List Experience
• Diary Management experience

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Job Details

Band: Band 3

Salary: £24,937 to £26,598 a year per annum, pro rata

Contract: Fixed term

Duration: 12 months

Working pattern: Full-time

Reference number: 436-7329220-B

Employer Details

Birmingham and Solihull Mental Health NHS Foundation Trust

Finch Road FTB Hub

2 Finch Road, Lozells

Birmingham

B19 1HS