Band 3 Administrator - Forward Thinking Birmingham

Birmingham and Solihull Mental Health NHS Foundation Trust; Birmingham; On-site; GBP 22,000 - 28,000; Full time

Job summary

A regional healthcare provider in Birmingham seeks an experienced administrator to provide comprehensive support within a dynamic team. The role involves managing diaries, high-volume tasks, and ensuring exceptional customer service. Applicants should have strong attention to detail and the ability to thrive in a fast-paced environment. Join a compassionate team dedicated to improving mental health and wellbeing in the community.

Qualifications

• Experience in administrative roles with high volume tasks.
• Ability to prioritize workload effectively.
• Proven telephone and communication skills.

Responsibilities

• Provide comprehensive administration service to the Forward Thinking Birmingham team.
• Manage diaries and organize appointments.
• Ensure accurate typing and transcription of documents.

Skills

Attention to detail

Ability to multi-task

Customer service skills

Job description

Vacancy at Birmingham and Solihull Mental Health NHS Foundation Trust

A Vacancy at Birmingham and Solihull Mental Health NHS Foundation Trust.

To provide a fully comprehensive administration service to the Forward Thinking Birmingham (Division of the Children and Young Peoples Division). The post will be working in a fast paced environment, which requires a calm but proactive approach with the ability to multi-task whilst being thorough. Telephone calls and enquiries form a large part of the role as does a high volume of standard administrative tasks. Attention to detail is paramount in this post as is the ability to prioritise workload.

Responsibilities

• Word processing of all forms of correspondence, reports and summaries that are required by the team.
• Undertake diary management for FTB clinicians and/or managers, as required.
• Organise clinics and associated appointments for clinics, using appropriate brought-forward systems to manage work.
• Organise team/staff meetings, take, transcribe and distribute minutes accordingly as required.
• Audio transcription of letters/ reports.
• Inputting and updating patient information and activity on computerised information systems, creating patient notes where necessary and according to policy.
• Deal with staff and patient requests that may be part of office function as and when required, and in accordance with Trust procedures.
• Ensure good customer service by providing a professional and effective telephone service, taking accurate messages and providing information and signposting as requested and appropriate.
• Provide cover as directed by Line Manager for other members of the team in their absence and assist with their workloads as necessary and undertake such other duties as may be reasonably required commensurate with the grade of the post.
• Undertake training of new staff as directed by Line Manager and/or other managers.

Welcome to Birmingham and Solihull Mental Health NHS Foundation Trust. Our 4000 clinical and support staff help us to improve mental health wellbeing and meet the needs of the 70,000 people we serve each year. We provide a range of mental healthcare services across Birmingham and Solihull, as well as specialised services nationally. We also offer medical, nursing and psychology training and are proud of our international reputation for both research and innovation.

Our population is culturally diverse, characterised in places by high levels of deprivation which create an increasing demand for our services and a necessity for us to make sure everyone can access the help they need. We are a team of compassionate, inclusive and committed people working together to provide excellent care to support our community. If you are looking for a place to belong, where you can make a real difference to people’s lives, join our team where our warm welcome is waiting for you.

For further information about the main responsibilities please view the attached jobdescription and person specification.

We highly recommend you submit your application as soon as possible, this post may close earlier than the indicated closing date if a sufficient number of applications are received.

We are unable to support applications from job seekers who require sponsorship to work the United Kingdom (UK).

This advert closes on Sunday 30 Nov 2025