Band 3 Administration Assistant - PGME

Birmingham and Solihull Mental Health NHS Foundation Trust; Balsall Heath; On-site; GBP 24,000 - 27,000; Full time

Job summary

A mental health service provider in Balsall Heath is seeking a Band 3 Administration Assistant to provide administrative support for Resident Doctors. The role involves coordinating doctor rotations and supporting various administrative tasks within the Postgraduate Medical Education team. Ideal candidates will have GCSEs in English and Maths and an NVQ level 2 in Business Administration. Strong communication and Microsoft skills are essential. Competitive salary offered.

Qualifications

• Minimum English & Maths GCSE grade A-C or equivalent.
• NVQ level 2 in Business Administration or equivalent is required.
• Experience in dealing with people over the telephone and assisting with queries.

Responsibilities

• Undertake a range of administrative duties to support the team.
• Support coordination of rotation placements and track requirements.
• Act as first point of contact for all general rotation queries.

Skills

Good communication skills both written and verbal

Knowledge of Microsoft packages - Word/Excel/Outlook/Microsoft Teams

Ability to prioritize tasks and workload

Flexible and adaptable approach

Education

English & Maths GCSE grade A-C or equivalent

NVQ level 2 in Business Administration or equivalent

Job description

Go back Birmingham and Solihull Mental Health NHS Foundation Trust

Band 3 Administration Assistant - PGME

The closing date is 28 December 2025

An opportunity has arisen in the Postgraduate Medical Education Department where we are currently seeking to appoint an enthusiastic and motivated apprentice to join our small but busy team.

The Postgraduate Medical Education team are the first contact for the Resident Doctors prior to rotations that take place 4 times per year.

You will provide an effective and efficient administrative service to support both the Rotation Co Ordinator and also the Postgraduate Medical Education team for Resident Doctors that are both newly commencing and also continuing in BSMHFT.

Main duties of the job

• To undertake a range of administrative duties to support the work of the team.
• To support all aspects of the coordination of the resident doctors rotations and tracking of all resident doctors requirements via the database associated with the work stream.
• To support the rotation coordinator to inform resident doctors of rotation placements, booking of ILS – Immediate Life support courses and support the onboarding of new and continuing resident doctors.
• To act as first point of contact for all general rotation queries.
• To develop knowledge and skills.
• To be skilled in the use of multiple Microsoft IT packages and various systems relevant to the organisation in order to: write letters or emails, record and analyse data, to provide a range of administrative planning and support in the team.
• Liaise effectively to enquiries from Resident Doctors, Consultants, internal and external stakeholders.
• Provide resident doctors /Consultants information regarding their rotation placements.
• To support / manage the PGME shared inboxes and respond to queries.
• There is a need to be able to work within a busy environment, prioritise workload with accuracy and to deadlines.
• To provide cover for colleagues as appropriate when required.

About us

Welcome to Birmingham and Solihull Mental Health NHS Foundation Trust. Our 4000 clinical and support staff help us to improve mental health wellbeing and meet the needs of the 70,000 people we serve each year. We provide a range of mental healthcare services across Birmingham and Solihull, as well as specialised services nationally. We also offer medical, nursing and psychology training and are proud of our international reputation for both research and innovation.

Our population is culturally diverse, characterised in places by high levels of deprivation which create an increasing demand for our services and a necessity for us to make sure everyone can access the help they need. We are a team of compassionate, inclusive and committed people working together to provide excellent care to support our community. If you are looking for a place to belong, where you can make a real difference to people's lives, join our team where our warm welcome is waiting for you.

Job responsibilities

For further information about the main responsibilities please view the attached job description and person specification.

We highly recommend you submit your application as soon as possible, this post may close earlier than the indicated closing date if a sufficient number of applications are received. We are unable to support applications from job seekers who require sponsorship to work the United Kingdom (UK). PREVIOUS APPLICANTS NEED NOT APPLY.

Person Specification

Education / Qualifications

• English & Maths GCSE grade A- C or equivalent
• NVQ level 2 in Business Administration or equivalent

Experience

• Knowledge of Microsoft packages - Word/Excel/Outlook/Microsoft Teams
• Experience of using IT systems and able to access information on intranet and internet
• Ability to work independently and as part of a team
• Experience of dealing with people over telephone and assisting with queries
• Ability to prioritise tasks and workload
• Willingness to learn and complete further training relevant to the role
• Experience within NHS

Skills

• Good communication skills both written and verbal
• Flexible and adaptable approach
• Able to maintain accurate records

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer name

Birmingham and Solihull Mental Health NHS Foundation Trust

£24,937 to £26,598 a year per annum, pro rata