Band 2 Bank Switchboard Operative

Leicestershire Partnership Nhs Trust; Leicester; On-site; GBP 10,000 - 40,000; Part time

Job summary

A healthcare provider in Leicester is seeking a Bank Switchboard Operator to deliver a high-quality switchboard service. Responsibilities include managing a high volume of incoming calls, providing assistance to staff and the public, and handling emergency situations calmly. Ideal candidates will have strong communication skills and the ability to operate computer-based systems. Benefits include competitive pay, training, and holiday leave.

Benefits

Competitive salary including enhancements for unsocial hours

Free car parking

Paid induction and training

Pension scheme

27 days paid holiday plus Bank Holidays

Access to Blue Light and health service discounts

Responsibilities

• Observe and respond to monitors/alarms during emergencies.
• Provide courteous telephone service when redirecting calls.
• Efficiently process calls on the switchboard consoles.
• Assist staff and the public with inquiries.
• Operate the computer-based switchboard proficiently.
• Handle emergency calls in a calm and efficient manner.
• Adapt to various roles within the Switchboard.

Skills

Communication skills

Telephone manner

Decision making in emergencies

Computer operation

Job description

Overview

As a Bank Switchboard Operator you will provide a comprehensive, high quality switchboard service to patients, staff and members of the public on behalf of the Trust. Communication skills are essential as the team are usually the first point of contact for most callers. Switchboard is a very busy environment dealing with all types of calls to the Trust and often working alone.

Bank staffing

The term 'Bank' refers to our pool of bank employees who are our temporary staffing solution, covering annual leave and sickness across our sites. Applicants are asked to bring their photo ID and right to work including proof of address to their interviews. In cases where a high volume of applications are received, the closing date may be brought forward. Therefore applicants are advised to submit their completed application form as early as possible.

We pride ourselves on the high standards throughout our services. You will be a valued member of the Soft FM Team and will be respected for the work you do. All roles provide a range of duties across our Trust sites and support services to ensure a safe, efficient and effective service to all patients, staff and visitors.

Responsibilities

• Observe and respond to monitors/alarms within an agreed scope of responsibility and carry out stringent documented procedures in the event of an emergency situation.
• Provide a polite and courteous telephone manner when receiving and re-directing calls.
• Efficiently process telephone calls received via the switchboard consoles and other extensions within the switchboard area.
• Provide a welcoming service for routine inquiries and assistance to staff users and the general public, ensuring appropriate assistance is provided.
• Proficiently operate the computer-based switchboard.
• Make decisions and deal with emergency calls calmly and efficiently in a high-level, fast-moving environment (e.g., cardiac arrest calls, trauma calls, fire calls, major incidents, bomb threats, gas alarms and lift entrapments).
• Be enthusiastic and adaptable within the Switchboard and its varied roles.

About us

Leicestershire Partnership NHS Trust (LPT) provides a range of community health, mental health and learning disability services for people of all ages. Delivered through over 100 settings from inpatient wards to out in the community, our 6,500 staff serve over 1 million people living in Leicester, Leicestershire and Rutland. We actively implement equal opportunities in employment and service delivery and seek people who share our commitment. We strongly encourage applications from all sections of the community, particularly from underrepresented groups. Details of our benefits, leadership behaviours and other important information can be found in the Information for Applicants, please view the supporting documents.

We will consider requests to work alternative hours or varied.

Benefits

• Competitive salary including payments for unsocial hours, Saturday and Sunday enhanced pay.
• Free car parking.
• Paid induction and training.
• Pension scheme.
• 27 days paid holiday plus Bank Holidays.
• Access to Blue Light and health service discounts.