Band 2 Bank Receptionist

Leicestershire Partnership NHS Trust; Leicester; On-site; GBP 40,000 - 60,000; Full time

Job summary

A regional health service provider in Leicester is seeking a Receptionist responsible for welcoming patients and visitors, managing calls, and providing administrative support. Ideal candidates will exhibit strong communication skills and a commitment to delivering high-quality customer service. The role includes competitive benefits and opportunities for professionals committed to health service excellence.

Benefits

Competitive salary

Free carparking

Pension scheme

27 days paid holiday plus BH

Health service discounts

Qualifications

• Experience in a similar role or customer service environment is advantageous.
• Ability to manage workload and prioritise tasks effectively.
• Strong verbal and written communication skills.

Responsibilities

• Meet and greet patients and visitors.
• Handle telephone calls promptly and courteously.
• Support the facilities team in administration duties.

Skills

Customer service

Communication skills

Organization

Job description

Overview

As a Receptionist you will be responsible for meeting and greeting patients and visitors to site. Prompt, polite and courteous telephone call handling, providing information, redirecting calls as and when required in a professional manner. The postholder will support the facilities team in planning and administration achieving an effective and efficient service provision. Communicating effectively both verbally and in writing with a wide range of professional colleagues and service users.

Receptionist duties

• To demonstrate the Trust’s values in everything you do in the work environment and live up to LPT’s Leadership Behaviours
• To comply with Health and Safety policy and procedures and to ensure a safe environment for employees, visitors, patients and contract
• To provide a friendly and efficient service to all patients and visitors who attend reception across the Trust sites
• To promptly and efficiently deal with all calls to the reception in a pleasant and courteous manner
• To be responsible for ensuring the reception is manned at all times during agreed office hours
• Reception duties and personal enquiries, directing visitors as appropriate
• To receive incoming telephone calls and ensure that messages are accurately recorded and relayed in a timely manner
• To undertake a variety of general office duties, including typing, filing and mail
• Manage, prioritise and organise own workload and that of others to ensure that deadlines and the demands of the service are met at all times
• Receive and distribute incoming post, receive external post, frank and/or prepare for collection via porters or Royal Mail
• Maintain a register of rooms and users details

Benefits

• Competitive salary including payments for unsocial hours, Saturday and Sunday enhanced pay.
• Free carparking.
• Paid induction & training.
• Pension scheme.
• 27 days paid holiday plus BH.
• Access to Blue Light and health service discounts.

About Us

Leicestershire Partnership NHS Trust (LPT) provides a range of community health, mental health and learning disability services for people of all ages. Delivered through over 100 settings from inpatient wards to out in the community, our 6,500 staff serve over 1 million people living in Leicester, Leicestershire and Rutland.

We aim to develop a workforce that reflects our community. We actively implement equal opportunities in employment and service delivery and seek people who share our commitment. We strongly encourage applications from all sections of the community, particularly from underrepresented groups.

Details of our benefits, leadership behaviours and other important information including AI in our recruitment process can be found in the Information for Applicants document attached. We will consider requests to work alternative hours or varied working patterns in line with our flexible working policy. For all substantive roles, new staff (excluding medical staff) are appointed subject to a 6-month probationary period (see Probation Policy). All jobs will require permission to work in the UK. For all jobs the cost of any DBS disclosure required will be met by the individual. This will be deducted from salary once started. Applicants at risk within the local NHS who meet essential criteria will have preference for interview.