Band 2 Bank Receptionist

NHS; Leicester; On-site; GBP 40,000 - 60,000; Full time

Job summary

A leading healthcare provider in Leicester is looking for a Receptionist to manage patient interactions and handle office duties. The ideal candidate should demonstrate excellent customer service skills, be able to manage calls efficiently, and maintain a professional reception area. This role offers competitive benefits including salary enhancements for unsocial hours and paid holidays.

Benefits

Competitive salary

Free car parking

Paid induction & training

Pension scheme

27 days paid holiday plus Bank Holidays

Access to Blue Light and health service discounts

Qualifications

• Ability to manage, prioritize, and organize own workload.
• Strong verbal and written communication skills.
• Experience in a reception or customer service role is desirable.

Responsibilities

• Meet and greet patients and visitors professionally.
• Handle telephone calls courteously and efficiently.
• Perform general office duties including typing and filing.

Skills

Polite telephone handling

Effective communication

Customer service

Job description

Overview

As a Receptionist you will be responsible for meeting and greeting patients and visitors to site. Prompt, polite and courteous telephone call handling, providing information, redirecting calls as and when required in a professional manner. The postholder will support the facilities team in planning and administration achieving an effective and efficient service provision. Communicating effectively both verbally and in writing with a wide range of professional colleagues and service users.

Main duties of the job

• To demonstrate the Trusts values in everything you do in the work environment and live up to LPTs Leadership Behaviours.
• To comply with Health and Safety policy and procedures and to ensure a safe environment for employees, visitors, patients and contractors.
• To provide a friendly and efficient service to all patients and visitors who attend reception across the Trust sites.
• To promptly and efficiently deal with all calls to the reception in a pleasant and courteous manner.
• To be responsible for ensuring the reception is manned at all times during agreed office hours.
• Reception duties and personal enquiries, directing visitors as appropriate.
• To receive incoming telephone calls and ensure that messages are accurately recorded and relayed in a timely manner.
• To undertake a variety of general office duties, including typing, filing and mail.
• Manage, prioritise and organise own workload and that of others to ensure that deadlines and the demands of the service are met at all times.
• Receive and distribute incoming post, receive external post, frank and/or prepare for collection via porters or Royal Mail.
• Maintain a register of rooms and users details.

Benefits

• Competitive salary including payments for unsocial hours, Saturday and Sunday enhanced pay.
• Free carparking.
• Paid induction & training.
• Pension scheme.
• 27 days paid holiday plus Bank Holidays.
• Access to Blue Light and health service discounts.

About us

We may close the advert early, if we receive a sufficient number of applicants, so please apply as soon as possible. About Us Leicestershire Partnership NHS Trust (LPT) provides a range of community health, mental health and learning disability services for people of all ages. Delivered through over 100 settings from inpatient wards to out in the community, our 6,500 staff serve over 1 million people living in Leicester, Leicestershire and Rutland. We aim to develop a workforce that reflects our community. We actively implement equal opportunities in employment and service delivery and seek people who share our commitment. We strongly encourage applications from all sections of the community, particularly from underrepresented groups. Details of our benefits, leadership behaviours and other important information can be found in the Information for Applicants, please view the supporting documents. We will consider requests to work alternative hours or varied working patterns in line with our flexible wor

Job responsibilities

If you like what you've read and would like more information on the duties and responsibilities of this role, please click onto the attached Job Description and Person Specification.

Person Specification

Qualifications

• Please review the attached job description and person specification. This document outlines the full range of criteria that are required for the role. In your application, you can state how you meet the criteria in the job description and person specification.

Experience

• Please review the attached job description and person specification. This document outlines the full range of criteria that are required for the role. In your application, you can state how you meet the criteria in the job description and person specification.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.