Balenciaga Account Managers & Luxury Brand Ambassadors Full & Part Time - Manchester And The Tr[...]

HOUSE OF CREED; Stretford; On-site; GBP 22,000 - 30,000; Full time

Job summary

A luxury fragrance brand in Stretford is seeking enthusiastic Account Managers and Luxury Brand Ambassadors who are passionate about luxury and customer service. The role involves engaging customers, meeting sales targets, and maintaining excellent brand presentation. Ideal candidates have experience in luxury retail and exceptional communication skills. The position offers extensive benefits including paid leave and performance-based commissions.

Benefits

32 days paid annual leave

Monthly competitive commission structure

Extra day off for your birthday

Product allocation with discounted rate

Clothing allowance

Contribution into company pension

Career progression & training

Qualifications

• Passion for the luxury brand and a commitment to delivering an exceptional customer experience.
• Ability to work effectively in a fast-paced environment.
• Flexibility to work weekends and holidays as needed.

Responsibilities

• Develop a deep understanding of our brand to effectively engage customers.
• Meet and exceed sales targets through proactive customer engagement.
• Deliver exceptional service to create memorable experiences.

Skills

Exceptional communication and interpersonal skills

Proven experience in luxury retail

Goal-oriented with a track record of meeting sales targets

Job description

About us

Founded by Spanish‑born Cristóbal Balenciaga in 1917 and established in Paris in 1937, the original House of Balenciaga defined modern couture with its many innovations. Today it continues to uphold the vision through boundary‑pushing collections in women’s and men’s ready‑to‑wear, accessories, and objets d’art. The brand’s interactions with the digital realm, material developments and social responsibilities keep it at the forefront of modernity. In 2021 the 50th Couture collection re‑introduced a standard of cutting‑edge elegance. From October 2015 to July 2025, Demna designed both men’s and women’s collections as Artistic Director; in July 2025 Pierpaolo Piccioli was appointed Creative Director.

Welcome to Kering Beauté

Established in 2023, Kering Beauté aims to create value for the Group and its Houses. The entity supports the Group’s Houses to develop their beauty businesses as growth drivers. Innovation and creativity are at the heart of its business model to build sustainable, responsible beauty futures. Kering is committed to building a diverse workforce, welcoming talent of all gender, age, nationality, culture, religion, and sexual orientation. As an Equal Opportunity Employer, we consider applications from all qualified candidates.

About the roles

We are seeking Account Managers and Full‑Time and Part‑Time Luxury Brand Ambassadors for the new Balenciaga Counters in Selfridges Exchange Square, Manchester and Selfridges Trafford. The roles are available in full‑time and part‑time capacities and demand a passion for luxury, a drive for excellence, and a desire to shape the future of our business.

Purpose of the roles

As an Account Manager or Luxury Brand Ambassador, you play a pivotal role in upholding the brand’s reputation and delivering an unparalleled, consistent customer experience.

Key responsibilities

• Product Knowledge: Develop a deep understanding of our brand, including fragrances, ingredients, and heritage, to effectively engage customers and drive sales.
• Sales Excellence: Meet and exceed sales targets through proactive customer engagement and effective storytelling of product features and benefits.
• Customer Service: Deliver exceptional service to create memorable experiences and foster brand loyalty.
• Visual Presentation: Ensure our retail space reflects the luxury of our brand through impeccable visual merchandising standards.

Skills/Experiences desired

• Exceptional communication and interpersonal skills.
• Proven experience in luxury retail or a similar customer‑facing role.
• Passion for the luxury brand and a commitment to delivering an exceptional customer experience.
• Goal‑oriented with a track record of meeting and exceeding sales targets.
• Ability to work effectively in a fast‑paced environment.
• Flexibility to work weekends and holidays as needed.
• Passion for fashion, fragrance or beauty products is a plus.

Why Balenciaga?

Luxury Redefined: We do not just sell fragrances; we offer an unparalleled luxury experience that goes beyond expectations.

Innovation: Be part of a team that thrives on pushing boundaries and creating scents that resonate with a diverse audience.

Diversity and Inclusion: We celebrate differences and believe that a diverse team fosters creativity and innovation.

Career Development: Whether you are in a retail role or part of the head office team, there are plentiful opportunities for professional development and growth.

Benefits

• 32 days paid annual leave (pro‑rata for part‑time employees)
• Monthly competitive commission structure
• Extra day off for your birthday
• Product allocation with discounted rate
• Clothing allowance
• Contribution into company pension
• Career progression & training
• Length of service rewards