Baggage Systems Delivery Manager

British Airways; Hounslow; On-site; GBP 80,000 - 100,000; Full time

Job summary

A major airline based in the UK is seeking a Baggage Systems Delivery Manager to oversee transformations in their Heathrow operations. The ideal candidate will manage baggage handling systems, collaborate with technical teams and partners, and ensure compliance with safety standards. This role offers the chance to lead significant projects that impact customer experience and operational efficiency, in a fast-paced airport environment.

Benefits

Staff travel benefits including standby tickets

Discounted airfares for friends and family

Opportunities for growth and development

Qualifications

• Strong project management capabilities with planning and delivery skills.
• Ability to work in a fast-paced, technically demanding environment.
• Experience in collaborating with various stakeholders.

Responsibilities

• Deliver the Baggage Strategy in partnership with key stakeholders.
• Lead the integration of Baggage Handling System changes.
• Develop project plans and resource models.
• Manage operational, technical, and financial risks.
• Ensure compliance with aviation safety and regulatory standards.
• Drive improvements to reduce delays and enhance performance.

Skills

Experience working with baggage systems or within a complex operational environment

Strong project management skills

Confidence interpreting engineering, systems or technical data

Influencing skills across multiple organisations

Strategic thinking

Collaborative and proactive mindset

Eligibility for an Airside pass

Experience in Heathrow baggage or ramp operations

Job description

Overview

As the nation’s flag carrier, we take great pride in connecting Britain with the world and the world with Britain.

It’s something we’ve been doing for over 100 years, ever since we launched the world’s first international scheduled air service between London and Paris.

This originality has been in our blood since day one. It’s the spirit we share with the people that fly with us, our partners, and our colleagues.

So, whether you are a reassuring voice on the end of a phone, a smile at the door, under a wing keeping the turbines spinning or landing us gently in far-flung places, a job at British Airways is yours to make.

We know great things can happen when you’re inspired to think big and bring your ambition to work every day, which is why, at British Airways the sky is never the limit.

The role

Baggage Systems Delivery Manager British Airways – Heathrow

At British Airways, every journey matters and every customer unique and that starts long before our customers reach the aircraft. As we invest in transforming our Heathrow operation, we’re looking for an exceptional Baggage Systems Delivery Manager to help shape the future of our baggage operation across T3 and T5.

This is your chance to influence large‑scale infrastructure, introduce smarter technologies, and enhance the reliability and performance of one of the world’s most complex baggage systems.

As Baggage Systems Delivery Manager, you’ll be at the heart of our operation delivering system changes that keep our airport moving and our customers’ journeys seamless.

What you’ll do

You will:

• Deliver the Baggage Strategy working with key stakeholders from across different directorates in delivery of the Baggage Proposition, bringing BA’s long‑term Baggage Strategy to life, identifying smarter, future‑ready opportunities
• Lead the safe, efficient delivery and integration of Baggage Handling System (BHS) changes across multiple terminals
• Develop robust project plans, resource models and delivery timelines
• Work in close partnership with Heathrow Airport, various technical/engineering teams, suppliers and operational colleagues
• Proactively manage operational, technical and financial risks across multiple projects
• Ensure all changes meet aviation safety, regulatory and airport standards
• Drive continuous improvement from our partners/suppliers to reduce delays, outages and improve throughput of the BHS across T3 & T5
• Provide clear reporting against service levels and performance targets
• Troubleshoot live issues during project phases and develop robust mitigation to protect our operation and customers

What you’ll bring to British Airways

You’ll be someone who thrives in a fast‑moving, technically demanding environment, with a passion for operational excellence.

We’re looking for:

• Experience working with baggage systems or within a complex operational environment (preferably airport)
• Strong project management skills with the ability to plan, prioritise and deliver
• Confidence interpreting engineering, systems or technical data
• Influencing skills across multiple organisations and stakeholder groups
• Strategic thinking with an eye on long‑term performance and resilience
• A collaborative, proactive and safety‑first mindset
• Eligibility for an Airside pass
• Experience in Heathrow baggage or ramp operations (strongly advantageous)

Why British Airways?

Join a team that prides itself on professionalism, ambition and delivering for our customers.

At BA, you’ll enjoy:

• The chance to shape a critical part of our Heathrow operation and wider Baggage Network
• A technically advanced environment at the forefront of aviation engineering
• Real opportunities to grow, develop and broaden your expertise
• The opportunity to impact the experience of millions of customers every year

Ready to make a difference?

Join us in delivering operational excellence — every customer, every journey, every bag.

Apply today and help shape the future of British Airways.

What we offer

We believe that all the people who work with us should feel valued for the part they play. It’s one of the reasons our rewards go far beyond a competitive salary.

From the day you join us, you’ll get access to brilliant staff travel benefits including unlimited basic and premium standby tickets on British Airways flights. You’ll also receive up to 30 discounted ‘Hotline’ airfares per year for yourself, friends, and family.

At British Airways you’ll have the chance to take on new challenges and move forward in a way that feels right for you. We encourage all those who work for us to consider opportunities right across our business to help you develop and progress.

We never stand still, and we don’t expect our people to either!

Inclusion & Diversity

At British Airways we all have a part to play in creating an inclusive place to work. Diverse representation among our people is really important to us and we recognise that all our colleagues are uniquely different and bring their own originality, creativity and identity to work.

Inclusion and diversity is a key driver of innovation and we’re committed to creating a culture where everyone feels that they can be themselves. We’re looking for people from all backgrounds and cultures to join us and be a part of our journey to become a Better BA as we continue to connect Britain with the world and the world with Britain

We reserve the right to close this campaign early should we receive a high volume of applications.