Baggage Hall Agent - PART TIME - UK

Swissport; Birmingham; On-site; GBP 10,000 - 40,000; Part time

Job summary

A leading provider of ground and air cargo services in Birmingham is seeking a Bag Hall Agent. In this part-time role, you will handle and process baggage efficiently, ensuring compliance with security procedures. The ideal candidate has experience in baggage handling and excellent communication skills, along with physical stamina to manage heavy luggage. Flexible shift hours are required, including weekends and holidays. Join a dynamic team committed to excellence in aviation operations.

Benefits

Access to Employee Assistance Programme

Comprehensive training and development programmes

Free onsite parking

Retirement savings plan

Career advancement opportunities

Qualifications

• Previous experience in baggage handling or logistics is preferred.
• Must possess a valid FULL EUROPEAN MANUAL driver's license.
• Ability to pass a background check.

Responsibilities

• Receive, sort, and load baggage onto conveyor belts.
• Utilise automated baggage handling systems.
• Ensure compliance with security procedures when handling baggage.
• Coordinate with airline representatives and other stakeholders.
• Monitor cleanliness and safety of the bag hall area.
• Assist passengers with lost or delayed baggage inquiries.

Skills

Attention to detail

Excellent communication skills

Ability to work efficiently in a fast-paced environment

Flexibility in working varied shifts

Physical stamina

Job description

Overview

Job Title : Bag Hall Agent

Company : Swissport

Location : Birmingham Airport

Contract Type : Part Time fixed term until 31 / 10 / 2026

Hours : 25 hours per week, between Monday – Sunday (shift work)

Salary : £12.41 per hour

About the Company

Swissport is an award winning, leading provider of ground and air cargo services, dedicated to delivering efficient and reliable solutions to airlines and airports worldwide.

About the Role

As a Bag Hall Agent with Swissport, you will be responsible for handling and processing baggage in a timely and efficient manner to facilitate smooth operations within the airport environment.

Responsibilities

• Receive, sort, and load baggage onto conveyor belts and handling equipment for transportation to aircraft or storage areas.
• Utilise automated baggage handling systems and equipment to track, scan, and transfer luggage to designated flights or destinations.
• Ensure compliance with airline and airport security procedures and regulations while handling and processing baggage.
• Coordinate with airline representatives, ground crews, and other stakeholders to prioritise baggage handling and resolve any issues or discrepancies.
• Monitor and maintain the cleanliness, organisation, and safety of the bag hall area, including conveyor belts, sorting stations, and storage facilities.
• Report any equipment malfunctions, maintenance issues, or safety hazards to supervisors and follow established protocols for troubleshooting and resolution.
• Assist passengers with lost or delayed baggage inquiries, providing support and guidance in locating and retrieving their belongings.
• Adhere to Swissport’s standards of service excellence, professionalism, and teamwork in all interactions and tasks.
• Ensure deployment of the environmental processes and procedures. Referring to the QHSE Manual.

Qualifications

• Previous experience in baggage handling, logistics, warehouse operations, or a similar role is preferred.
• Strong attention to detail and the ability to work efficiently in a fast‑paced environment with strict deadlines and priorities.
• Excellent communication skills and the ability to interact professionally with colleagues, supervisors, and external stakeholders.
• Flexibility to work varied shifts, including early mornings, evenings, weekends, and holidays, based on operational requirements.
• Physical stamina and the ability to lift, carry, and manoeuvre heavy baggage and cargo items as needed.
• Must possess a valid FULL EUROPEAN MANUAL driver's license and be able to pass a background check.

Benefits

• Access to Employee Assistance Programme and wellness initiatives.
• Comprehensive training and development programmes.
• Free onsite parking whilst at work.
• Retirement savings plan with employer contributions.
• Career advancement opportunities within the aviation industry.

Join Swissport

Join Swissport and become part of a dynamic team dedicated to delivering excellence in customer service and aviation operations. Whether you're seeking a flexible part‑time role or a career with potential for growth, we encourage you to.