Back Office IT Service Manager: SIAM & Multi-Vendor Ops

SKANSKA; Watford; On-site; GBP 50,000 - 70,000; Full time

Job summary

A leading construction firm in Watford is looking for a Back Office Service Manager. This role involves end-to-end management of IT services supporting back office functions and requires experience in service management, particularly in multi-vendor environments. Key responsibilities include managing service lifecycle, maintaining accurate records, and aligning service delivery with business goals. The ideal candidate has strong skills in ITIL and stakeholder engagement. Join us to help build a better society.

Qualifications

• Experience in service management and delivery of IT infrastructure services.
• Experience managing IT services in a multi-vendor, outsourced environment.
• Experience in incident, problem, and change management.

Responsibilities

• Manage the full lifecycle of back-office services.
• Maintain accurate records in the Service Catalogue and CMDB.
• Align service delivery with business goals.

Skills

Service management

IT infrastructure services

Multi-vendor management

ITIL

Stakeholder engagement

Tools

Microsoft O365

Job description

A leading construction firm in Watford is looking for a Back Office Service Manager. This role involves end-to-end management of IT services supporting back office functions and requires experience in service management, particularly in multi-vendor environments. Key responsibilities include managing service lifecycle, maintaining accurate records, and aligning service delivery with business goals. The ideal candidate has strong skills in ITIL and stakeholder engagement. Join us to help build a better society.