Back Office Administrator | Chesterfield Royal Hospital NHS Foundation Trust

Chesterfield Royal Hospital NHSFT; Birdholme; On-site; GBP 20,000 - 25,000; Part time

Job summary

A community-focused healthcare provider in Birdholme is seeking a part-time Administrator for its busy recalls team. The role includes maintaining the appointment system, processing patient requests, managing mail, and supporting clinical staff. Candidates should have a GCSE in Maths & English, basic IT skills, and experience dealing with the public preferably in a reception setting. A focus on providing excellent patient care and communication skills is essential. Opportunities for professional development and a good benefits package are offered.

Benefits

Access to training and development opportunities

NHS pension

Well-being initiatives

Qualifications

• Basic IT skills to assist with administrative tasks.
• Experience dealing with public interactions, preferably in reception.
• Understanding of office procedures and SystmOne knowledge is a plus.

Responsibilities

• Maintain and monitor the Practice appointments system.
• Process calls and requests for appointments and consultations.
• Ensure timely processing of reception administration tasks.
• Manage incoming and outgoing mail efficiently.
• Handle repeat prescriptions according to guidelines.
• Collate and record data in compliance with Practice procedures.
• Assist patients and team members with clerical tasks.
• Ensure reception and office areas are tidy and organized.
• Receive patient payments as per cash handling procedures.
• Serve as a first point of contact for patient inquiries.

Skills

Basic IT skills

Experience working with the public

Understanding of basic office procedures

Knowledge of SystmOne

Education

GCSE in Maths & English grade C or above

Job description

Job Overview

An opportunity has arisen to join our growing team at Royal Primary Care, and we are looking for an enthusiastic part‑time Administrator to work within our busy back office within the recalls team in our medical practice within the Chesterfield area.

Position Details:
- 1 x 34 hours per week - temporary 9 months

Responsibilities

• Maintaining and monitoring the Practice appointments system
• Processing personal and telephone requests for appointments, visits and telephone consultations and ensuring callers are directed to the appropriate healthcare professional
• All reception administration is processed in a timely manner
• Processing and distributing incoming (and outgoing) mail
• Processing repeat prescriptions in accordance with Practice guidelines
• Computer data entry/data allocation and collation; processing and recording information in accordance with Practice procedures
• Initiating contact with and responding to requests from patients, other team members and associated healthcare agencies and providers
• Providing clerical assistance to Practice and Trust staff as required including word/data processing, filing, photocopying, diary management and scanning
• Dealing with clinical waste (including removal to designated area)
• Keeping the reception/office area, noticeboards and leaflet dispensers tidy and free from obstructions and clutter
• Note sorting scanning and administrative duties for patients and the Practice, dealing with patient tasks and associated paperwork
• Receiving patient monies according to the cash handling procedure
• To work within the reception team with a focus on achieving excellent patient care via the telephone and face to face
• Carry out GP approved triage to ensure our patients see the correct clinician first time
• Being a first point of contact for our patients and other healthcare providers

Qualifications

• GCSE in Maths & English grade C or above
• Basic IT skills
• Experience of working with the public, preferably in a reception environment
• Understand basic office procedures with some knowledge of SystmOne

Our vision is to be an exceptional provider of family medicine, dedicated to our patients, and we’re on a mission to improve our community’s health and reduce inequality.

Royal Primary Care surgeries are part of Chesterfield Royal Hospital Foundation Trust and this brings the benefits of being part of a larger organisation. As well as an NHS pension, you’ll have access to training and development opportunities and a whole raft of well‑being initiatives to look after your physical and mental health. At Royal Primary Care, your happiness is at the heart of our appraisal system, and we place great importance on everyone feeling included. You’ll have an equal say in how we look after you through access to our annual staff survey.

(Please note although this is not Agenda for Change - we do offer our employees a good package of benefits)

Please see the attached job description for a full breakdown of the duties and responsibilities.

This advert closes on Friday 12 Dec 2025