Back of House Duty Manager

PrimeFlight UK LTD; Manchester; On-site; GBP 40,000 - 60,000; Full time

Job summary

A leading aviation services provider in Manchester is seeking a Duty Manager to oversee airside operations. The ideal candidate will possess strong leadership skills, extensive airside operations knowledge, and a commitment to superior customer service. Key responsibilities include managing the airside team, ensuring compliance with regulations, and fostering strong relationships with client airlines. This role offers opportunities for professional growth in a dynamic environment.

Benefits

Company pension

Cycle to work scheme

Employee discount

Free parking

Health & wellbeing programme

Referral programme

Qualifications

• 2+ years of experience in a senior leadership role.
• 3+ years of experience in the aviation industry.
• Full driver’s license required.

Responsibilities

• Manage the airside team including ramp, baggage, and operations.
• Ensure compliance with regulations.
• Oversee incident investigations and report results.

Skills

Leadership and management skills

Planning and organizing skills

Strong communication skills

Attention to detail

Airside operational knowledge

Flexibility

Education

A-Levels or equivalent

Tools

GSE operation training

Job description

PrimeFlight provides air carriers and airports with a wide range of aircraft, passenger, and security services to ensure the safe and reliable operation of their aircraft and the comfort of their passengers. Our team is focused on quality, safety, and providing a positive customer experience through all services offered. We strive to be a leading provider of aviation services and a strong business partner for our customers.

The PrimeFlight Group has 18,000 employees in over 235 airports across the globe, PrimeFlight and its network of subsidiaries, including Prime Appearance, Garsite, and Skytanking, continue to build and expand, innovating to better serve our clients.

At PrimeFlight UK, we take pride in our essential role of keeping flights on schedule and ensuring that passengers, baggage and cargo reach their destinations safely and efficiently. We believe that it’s the small things that matter like details, improvements, and investments that collectively make a difference for our customers, employees, partners, and the world we live in.

If you are passionate about quality service, with a commitment to putting our customers at the center of everything you do, we would love to hear from you. Join our team and be part of a dynamic environment where your skills and dedication are valued and where you can grow and develop your career.

Reporting directly to the Airside Operations Manager, you will be responsible for ensuring that all airside activities are performed safely and in a timely and accurate manner, with a focus on superior customer service delivery. This involves oversight and accountability for : ramp; baggage; operations; dispatch; and any other airside activities.

Whilst being highly operational, and responsible for superior operational performance, the Duty Manager will also maintain strong people management skills to be able to effectively lead, motivate and performance manage the workforce.

In conjunction with the Airside Operations Manager the Duty Manager will be required to maintain control and accountability for labour costs and overtime budgets, as well as driving additional revenue collection and promote business growth.

Role Responsibilities :

• Responsible for day to day management of the airside team (ramp, baggage, dispatch and operations) including but not limited to : supporting the staff on shift; allocation and monitoring of staff duties; allocation of GSE; responding to incidents; and any other required tasks to ensure ongoing running of the operation.
• Responsible for ensuring that the airside operational teams become a key informational focal point for other airport areas (to include but not limited to broadcast of updates to flight programme / status, airline / other disruption, diversions, weather, operational performance data capture).
• Responsible for ensuring the operation remains compliant with regards to PrimeFlight, CAA and airport regulations, and that any deviations are managed accordingly.
• Assist the Ramp / Baggage Supervisor and Allocator with the day to day running of the operation, including but not limited to : staff rosters, annual leave, sickness and lateness.
• Attend meetings with Airline / Airport authorities to discuss and review operational performance related issues.
• Maintain and develop strong and positive relationships with client airlines.
• Oversee and complete delay and incident investigations, as directed, and report such results to the Airside Operations Manager.
• Maintain responsibility for : staff performance reviews; staff appraisals; performing investigations; and performing disciplinary hearings, all in a timely manner.
• Any other reasonable duties requested by the line manager.

What were looking for?

• Strong leadership and management skills
• Ability to use initiative, be proactive and embrace change
• Superior planning, organising and time management skills
• Strong communication skills, verbal and written
• Precise attention to detail
• Extensive airside operational knowledge and experience
• Flexibility regarding working hours / days and duties
• 2+ years’ experience in a senior leadership role and / or a proven track record of effective people management
• 3+ years’ experience in the aviation industry, within airport / operational roles
• Full driver’s licence
• Knowledge of safe aircraft turnaround procedures
• Trained to operate GSE
• Completion of A-Levels or equivalent

Why Join Us?

• Company pension
• Cycle to work scheme
• Employee discount
• Free parking
• Health & wellbeing programme
• Referral programme

PrimeFlight UK is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees