B2B Ecommerce Support Specialist

TurnerFox Recruitment; Mansfield; On-site; GBP 27,000; Full time

Job summary

A leading recruitment agency is seeking a motivated Customer Service Executive in Mansfield. You will support mainly B2B customers, ensuring excellent service and smooth order processing. This role entails assisting with orders and queries, alongside handling some B2C enquiries. Ideal candidates have strong communication and organisation skills, are comfortable in a fast-paced environment, and have previous experience in customer service or retail. The position offers a competitive salary of £26,700 per annum.

Qualifications

• Comfortable working in a fast-paced environment.
• Previous experience in customer service, retail, or ecommerce is preferred.

Responsibilities

• Support day to day ecommerce and retail operations.
• Assist B2B customers with orders and queries.
• Handle occasional B2C enquiries.

Skills

Strong communication skills

Organisational skills

Proactive attitude

Tools

Freshdesk

Shopify

Job description

A leading recruitment agency is seeking a motivated Customer Service Executive in Mansfield. You will support mainly B2B customers, ensuring excellent service and smooth order processing. This role entails assisting with orders and queries, alongside handling some B2C enquiries. Ideal candidates have strong communication and organisation skills, are comfortable in a fast-paced environment, and have previous experience in customer service or retail. The position offers a competitive salary of £26,700 per annum.