B2B Customer Success Specialist - Sports Analytics

Swish Analytics; Greater London; On-site; GBP 40,000 - 60,000; Full time

Job summary

Swish Analytics seeks a client-facing Customer Success professional to support and grow relationships with B2B clients in sports betting and fantasy. You will act as a trusted partner, helping clients maximise the value of Swish's products and ensuring a seamless day-to-day experience.

The role requires strong communication skills, comfort with APIs and data feeds, and a deep understanding of sports betting markets. UK-based location is preferred, with CET-friendly working hours.

Qualifications

• Bachelor’s degree or equivalent practical experience.
• Fluency in English (written and verbal).
• Must be based within the CET time zone 1 hour.
• Strong communication skills with the ability to explain complex or technical topics clearly.
• Solid understanding of sports betting fundamentals, including odds, markets, and trading concepts.
• Knowledge of major global sports, with emphasis on football, tennis and U.S. sports (NBA, NFL, MLB, NHL, NCAA).

Responsibilities

• Reporting to EMEA Customer Success Manager, you will serve as a key point of contact for B2B clients, managing inbound inquiries via Slack, email, and video calls
• Develop deep expertise in Swish's products, data, and workflows to effectively support client needs
• Troubleshoot client issues in real time, translating technical concepts into clear, actionable guidance
• Proactively identify client pain points, usage gaps, and opportunities to improve retention and satisfaction
• Partner cross-functionally with Trading, Product, Engineering, and Data Science teams to resolve issues and relay client feedback
• Monitor client performance and engagement, ensuring successful onboarding and ongoing adoption
• Contribute to internal documentation, playbooks, and process improvements to scale Customer Success operations

Job description

Swish Analytics seeks a client-facing Customer Success professional to support and grow relationships with B2B clients in sports betting and fantasy. You will act as a trusted partner, helping clients maximise the value of Swish's products and ensuring a seamless day-to-day experience.

The role requires strong communication skills, comfort with APIs and data feeds, and a deep understanding of sports betting markets. UK-based location is preferred, with CET-friendly working hours.