B2B Customer Success Advisor — Part-Time (Hybrid)

UCAS - Universities and Colleges Admissions Service; Rosehill; Hybrid; GBP 20,000 - 24,000; Part time

Job summary

A leading higher education admissions service is seeking a part-time Customer Success Adviser in Rosehill, UK. In this role, you will manage B2B customer interactions, ensuring high-quality service and support for media campaigns. The position requires previous customer service experience and effective communication through various channels. Competitive salary of up to £23,800 pro-rata. Join an inclusive team dedicated to connecting people with educational opportunities.

Benefits

Purpose-driven work

Internal training and certifications

Hybrid working model

30 days annual leave

Wellbeing support

Onsite facilities

Inclusive culture

Recognition and reward

Qualifications

• Previous customer service experience is strongly desirable.
• Excellent manner in communicating via telephone, email, and face-to-face.
• Strong levels of organizational and methodological approach.

Responsibilities

• Responsible for the resolution of B2B customer enquiries and first level complaints.
• Deliver exemplary customer service and accurately record queries.
• Keep all admissions scheme/technical knowledge up to date.

Skills

Customer service experience

Effective communication skills

Strong administration skills

Organizational skills

CRM experience

Time management skills

Microsoft Office proficiency

Tools

CRM

Job description

A leading higher education admissions service is seeking a part-time Customer Success Adviser in Rosehill, UK. In this role, you will manage B2B customer interactions, ensuring high-quality service and support for media campaigns. The position requires previous customer service experience and effective communication through various channels. Competitive salary of up to £23,800 pro-rata. Join an inclusive team dedicated to connecting people with educational opportunities.