B2B Customer Service Specialist: Hybrid & Bonus

RecruitmentRevolution.com; Tredegar; Hybrid; GBP 25,000 - 35,000; Full time

Job summary

A global leader in chemical distribution is seeking a Customer Service Representative in Tredegar, UK. The role involves supporting customers, problem-solving, and relationship-building within a collaborative team environment. Candidates should be comfortable with Microsoft Office and CRM software, and a background in customer service is preferred. This position offers competitive salary and excellent company benefits including a pension scheme and an annual bonus.

Benefits

Competitive salary

Pension scheme

Annual bonus scheme

Discounted private health

Qualifications

• Confident using a PC and Microsoft Office.
• Enjoys investigating customer issues and finding solutions.
• Brings a friendly and professional manner to interactions.

Responsibilities

• Collaborate with Account Manager to develop customer relationships.
• Deliver exceptional customer service through communication.
• Engage with customers via phone, email, and CRM systems.
• Manage the full customer journey including processing orders.
• Take ownership of customer issues and ensure resolution.

Skills

Proficient in Microsoft Office

Experience with CRM software

Strong problem-solving skills

Excellent communication skills

Ability to manage multiple priorities

Experience with SAP

Job description

A global leader in chemical distribution is seeking a Customer Service Representative in Tredegar, UK. The role involves supporting customers, problem-solving, and relationship-building within a collaborative team environment. Candidates should be comfortable with Microsoft Office and CRM software, and a background in customer service is preferred. This position offers competitive salary and excellent company benefits including a pension scheme and an annual bonus.