B2B Customer Experience Specialist - 12 Month Contract

ACS Business Performance Ltd; Wigan; On-site; GBP 25,000 - 30,000; Full time

Job summary

A leading company in the catering sector is searching for a Customer Experience Executive for a 12-month fixed term contract in Wigan. This front-line role emphasizes exceptional customer service through various channels such as phone, email, and live chat. The ideal candidate will have experience in a fast-paced B2B environment and possess strong communication skills, along with a proactive approach to building relationships. Join a collaborative team dedicated to delivering top-notch service and support.

Qualifications

• Experience in a B2B busy sales or support environment.
• Excellent phone and email manner.
• Capability to work collaboratively within a team.

Responsibilities

• Act as first-line support for customer enquiries.
• Deliver high-quality service and resolve queries.
• Accurately process orders using internal systems.
• Collaborate with dealers and internal departments.
• Support sales initiatives and reporting.
• Provide admin support including documentation.
• Monitor and improve customer service processes.
• Assist with product knowledge updates.

Skills

Customer service experience

Confident communicator

Strong organizational skills

Job description

A leading company in the catering sector is searching for a Customer Experience Executive for a 12-month fixed term contract in Wigan. This front-line role emphasizes exceptional customer service through various channels such as phone, email, and live chat. The ideal candidate will have experience in a fast-paced B2B environment and possess strong communication skills, along with a proactive approach to building relationships. Join a collaborative team dedicated to delivering top-notch service and support.