B2B Assistant Manager

Zendbox | eCommerce Fulfilment Specialist; Whetsted; On-site; GBP 40,000 - 60,000; Full time

Job summary

A leading eCommerce fulfilment provider in Whetsted, England, is seeking a B2B Assistant Manager to oversee the operations of B2B and wholesale orders. This role requires strong warehouse experience and problem-solving skills to maintain efficiency and accuracy in the dispatch process. The ideal candidate will have a proven ability to supervise teams and ensure compliance with retailer standards. Starting rate is £14.30 per hour with various benefits including training opportunities and a staff referral scheme.

Benefits

Uniform and PPE provided

Option to buy extra holiday days

Shift swap option for added flexibility

Career development and ongoing training opportunities

On site parking and close to public transport links

Staff discount on health and wellness products

£500 staff referral scheme - bring your friends on board

Qualifications

• Proven experience in warehouse or fulfilment operations (B2B or ecommerce preferred).
• Strong coordination and problem-solving skills.
• Ability to supervise small teams and support floor-level decision-making.
• Confident using Warehouse Management Systems.
• Solid understanding of retailer compliance, packaging, and labelling standards within B2B fulfilment.

Responsibilities

• Support the Outbound Operations Manager with daily B2B warehouse operations.
• Coordinate bulk, wholesale, and marketplace orders from receipt to dispatch.
• Supervise and guide operatives to ensure SLA and quality targets are consistently achieved.
• Liaise with Goods In, Kitting, and Stock Control teams to maintain clear workflow and stock accuracy.
• Conduct order checks, investigate discrepancies, and implement corrective actions.
• Assist with reporting on productivity, SLA performance, and daily operational summaries.

Skills

Warehouse experience

Problem-solving

Team supervision

Communication

Attention to detail

Coordination

Tools

Warehouse Management Systems

Job description

Zendgroup owns and operates a growing portfolio of high-performing businesses, including:

• Zendbox - a premium eCommerce fulfilment provider
• Zendpack - specialists in sustainable, branded packaging solutions
• Zendstudios - creators of innovative digital content and eCommerce experiences

We are a dynamic, entrepreneurial group with ambitious growth plans. Our success is driven by innovation, collaboration, and a customer‑first mindset. Together, our teams are shaping the future of fulfilment, packaging, and digital commerce for fast‑growing brands worldwide.

We are looking for a highly organised and proactive B2B Assistant Manager to support our Outbound Operations Manager within the warehouse team.

This role focuses on managing the operational flow of all B2B and wholesale orders, ensuring every shipment is prepared accurately, packed to standard, and dispatched on time. You'll coordinate between Goods In, Kitting, Stock Control, and Warehouse teams to maintain efficiency, accuracy, and accountability across the floor.

It's a hands‑on, fast‑paced role ideal for someone with strong warehouse experience, a problem‑solving mindset, and the confidence to lead by example.

Key Responsibilities

• Support the Outbound Operations Manager with daily B2B warehouse operations
• Coordinate bulk, wholesale, and marketplace orders from receipt to dispatch
• Supervise and guide operatives to ensure SLA and quality targets are consistently achieved
• Liaise with Goods In, Kitting, and Stock Control teams to maintain clear workflow and stock accuracy
• Ensure all orders follow correct customer specific and retailer shipping requirements
• Conduct order checks, investigate discrepancies, and implement corrective actions
• Maintain high standards of safety, organisation, and operational discipline on the floor
• Assist with reporting on productivity, SLA performance, and daily operational summaries

Safety and Compliance

• Ensure that all safety protocols are followed, and work conditions are conducive to a productive and safe environment.

Reporting and Documentation

• Maintain accurate records of activities, report on productivity metrics.
• Provide department insights to stakeholders identifying risks and opportunities.

Experience and Attributes

• Proven experience in warehouse or fulfilment operations (B2B or ecommerce preferred)
• Strong coordination and problem‑solving skills
• Ability to supervise small teams and support floor‑level decision‑making
• Excellent communication with internal departments
• Confident using Warehouse Management Systems
• Solid understanding of retailer compliance, packaging, and labelling standards within B2B fulfilment
• Attention to detail, accountability, and reliability under pressure

Benefits

• £14.30 per hour starting rate
• Uniform and PPE provided
• Option to buy extra holiday days
• Shift swap option for added flexibility
• Career development and ongoing training opportunities
• On site parking and close to public transport links
• Staff discount on health and wellness products
• £500 staff referral scheme - bring your friends on board