Azure Data Support Engineer

Avanade; Greater London; On-site; GBP 50,000 - 70,000; Full time

Job summary

Avanade is hiring for a full-time Azure Support Engineer in the UK, preferably Newcastle or London. The role involves providing support for Azure-based solutions, maintaining CI/CD pipelines, and troubleshooting data pipeline issues. Candidates should have strong skills in Azure Data Factory, Databricks, and SQL.

You will collaborate with a high-impact team on enterprise-scale Azure solutions, ensuring effective operations and management of cloud services.

Qualifications

• Experience supporting and maintaining Azure-based data solutions.
• Strong experience in Azure DevOps and scripting for automation.
• Solid skills in SQL for data validation and debugging.

Responsibilities

• Support and maintain Azure-based data solutions, including ADF, Databricks.
• Develop automation scripts to improve service reliability.
• Provide L2/L3 support aligned with ITIL practices.

Skills

Azure Data Factory (ADF)

Azure Databricks

SQL

Python

PowerShell

Education

Microsoft Certifications (e.g., DP-900, AZ-900, DP-203)

Tools

Azure DevOps

ServiceNow

Jira

Job description

Job Type | Full‑time | Permanent (On‑Call Requirement)

Location | Newcastle or London preferred

Security Clearance Requirement This role is suitable for candidates who already hold UK Government Security Clearance (SC), or who are eligible and willing to undergo the SC vetting process (eligibility criteria apply).

Key Responsibilities

• Azure Platform Support & Monitoring
  • Support and maintain Azure-based data solutions, including Azure Data Factory (ADF) pipelines, datasets, linked services, triggers; Azure Databricks (Spark jobs, notebooks, clusters); Azure Machine Learning models and endpoints; Power BI dashboards and dataset refreshes.
  • Monitor and troubleshoot failures in pipelines, jobs, and ML workflows using Azure Monitor, Log Analytics, and custom alerting.
• DevOps & Automation
  • Maintain CI/CD pipelines using Azure DevOps and GitHub Actions for ADF, Databricks and ML model deployments.
  • Develop automation scripts using Python, PowerShell, or Bash to reduce manual intervention and improve service reliability.
• SQL and Data Warehouse Operations
  • Write, optimise, and troubleshoot SQL queries for data validation, root cause analysis, and report troubleshooting.
  • Support and maintain data warehouse environments such as Azure Synapse Analytics, SQL Server/Azure SQL DB, and optionally Snowflake or BigQuery.
  • Monitor ETL performance and investigate slow‑running queries and data load failures.
• Issue Investigation & RCA
  • Investigate job failures and performance issues across data pipelines, ML endpoints, and dashboards.
  • Perform root cause analysis and provide short‑term and long‑term solutions.
  • Develop and implement self‑healing automation for recurring failures.
• Service Operations & Support (Managed Services)
  • Provide L2/L3 support aligned with ITIL practices (incident, problem, change management).
  • Participate in on‑call rotations and handle critical incident response.
  • Maintain detailed SOPs, runbooks, knowledge‑base articles, and client documentation.

Required Skills and Qualifications

• Azure Services
  • Azure Data Factory (ADF): pipelines, triggers, parameterisation, monitoring.
  • Azure Databricks: Spark, notebooks, job orchestration.
  • Azure Machine Learning: pipelines, model deployment, monitoring.
  • Power BI Service: dataset refreshes, access control, report diagnostics.
• DevOps & Automation
  • CI/CD: Azure DevOps, GitHub Actions, YAML pipelines.
  • Scripting: Python, PowerShell (and optionally Bash).
  • Monitoring: Azure Monitor, Log Analytics, Alerts, Application Insights.
• SQL & Data Warehousing
  • Strong SQL skills for debugging, data validation, optimisation.
  • Experience with Azure SQL DB or SQL Server.
  • Familiarity with data‑modeling concepts and warehouse performance tuning.
• Support & Incident Management
  • Strong troubleshooting and analytical skills for root cause analysis.
  • Exposure to ITSM tools such as ServiceNow and Jira.

Preferred Qualifications

• Microsoft Certifications (e.g., DP‑900, AZ‑900, DP‑203).
• Familiarity with AKS, Docker, or containerised ML environments.
• Understanding of data governance and security in cloud environments.
• Experience with AI Foundry, Gen AI, Fabric.

Soft Skills

• Strong verbal and written communication.
• Good documentation and presentation skills.
• Ability to handle pressure and prioritise effectively in live support environments.

Work Hours & Availability

• Core business hours (08:30‑17:30) with rotational on‑call support (1 in 4 weeks).
• Flexibility for off‑hours/weekend support during critical deployments or outages.

Why Join Us

• Be part of a high‑impact team managing enterprise‑scale Azure solutions.
• Work on the intersection of data, AI, DevOps, and automation.
• Opportunities to grow across data engineering, MLOps, and cloud automation.
• A dynamic, learning‑focused work environment with cutting‑edge tools and processes.