AWS Technical Account Manager (TAM)

Ingram Micro, Inc.; England; On-site; GBP 70,000 - 90,000; Full time

Job summary

A leading global IT distribution company is seeking a Technical Account Manager (TAM) to advise enterprise customers on AWS solutions. The ideal candidate will have over 5 years in technical account management, strong AWS knowledge, and exceptional problem-solving skills. You will optimize AWS environments, lead operational reviews, and advocate for customer needs within AWS. This role offers a chance to impact technology and innovation in various businesses.

Qualifications

• 5+ years in technical account management or consulting in SaaS/cloud environments.
• Experience translating client needs into technical workflows and solutions.

Responsibilities

• Be a strategic advisor to enterprise customers.
• Optimize AWS environments for performance, reliability, and scalability.
• Lead operational reviews and service health assessments.
• Advocate for customer needs within AWS.

Skills

Strong knowledge of AWS services

Excellent communication skills

Problem-solving

Decision-making skills

Education

Bachelor's degree in IT, Computer Science, or related field

Tools

AWS certifications (Solutions Architect, SysOps Administrator, or DevOps Engineer)

Job description

We're expanding our AWS Services Team and looking for a Technical Account Manager (TAM) who thrives on solving complex challenges and building trusted relationships with enterprise customers. If you're passionate about cloud technology and want to make a real impact, this is your opportunity. What You'll Do

• Be a strategic advisor to enterprise customers, aligning AWS solutions with business goals.
• Optimize AWS environments for performance, reliability, and scalability.
• Lead operational reviews and service health assessments.
• Advocate for customer needs within AWS, including feature requests.
• Collaborate with AWS support teams to resolve issues quickly.
• Participate in customer meetings and planning sessions.
• Maintain technical documentation and best practices.
• AWS certifications (Solutions Architect, SysOps Administrator, or DevOps Engineer).
• Strong knowledge of AWS services (EC2, S3, Lambda, RDS, CloudFront, IoT).
• 5+ years in technical account management or consulting in SaaS/cloud environments.
• Experience translating client needs into technical workflows and solutions.
• Bachelor's degree in IT, Computer Science, or related field.
• Excellent communication, problem-solving, and decision-making skills.

At Ingram Micro, we believe technology can transform business and society. As a global leader in IT distribution and services, we help businesses realize the promise of technology-every day. With operations in over 60 countries, we're shaping tomorrow through innovation, inclusion, and continuous learning.