AWS, Google Workspace or MS Office Provisioning Specialist (Remote)

F6S; City Of London; Remote; GBP 30,000 - 40,000; Full time

Job summary

A leading service provider company is seeking a Provisioning Specialist to provide first-line support for licensing and provisioning of software solutions. Ideal candidates will have 2+ years in provisioning and excellent communication skills. This is a remote role offering flexible hours and opportunities for personal progression, as well as a fun and rewarding work environment.

Benefits

Flexible working hours

Fun and rewarding environment

Continuous technical training

Paid vacation allowance

Birthday gifts

Qualifications

• 2+ years of work experience in provisioning at a managed service provider (MSP).
• Excellent English communication skills (written and verbal).
• Strong experience working in a ticketing system.

Responsibilities

• Provide first-line support to company end-users with their licenses.
• Support end-users with Google Workspace, Microsoft 365, AWS licensing.
• Diagnose and resolve common issues at first-line support.

Skills

Customer support

Licensing knowledge

Communication skills

Experience with software solutions

Job description

About F6S

F6S helps founders and startups grow to solve the world's pressing problems with funding, grants, growth programs, software discounts, talent hiring and more. F6S drives growth for 6 million founders, startups and companies of all sizes, top companies, governments and growth programs.

We are a fast-growing and stable company with millions of members that rate us highly. We’ve consistently grown to deliver opportunities to both community members and team members. This is a remote role that you can do from anywhere.

About the role

The Provisioning Specialist focuses on first-line support for licensing and provisioning of widely used software solutions (AWS, Google Workspace, Microsoft, etc.), rather than technical troubleshooting.

On a typical day as an Provisioning Specialist, you will:

• Provide first-line support to company end-users with their licenses (ex. configuration)
• Support end-users with use and licensing of Google Workspace, Microsoft 365 (Office licenses), AWS and other popular solutions.
• Pass end-users to Google, Microsoft, AWS and other solution provider support if unable to resolve at first-line.
• Follow specifications and documentation for each software vendor platform to diagnose and resolve common issues at first-line.

Desired profile

• 2+ years of work experience in provisioning at a managed service provider (MSP).
• Experience working in a software reseller or distributor business
• Experience supporting a high volume of clients at first-line support
• Strong experience licensing and provisioning of either Google Workspace, Microsoft or AWS
• Strong experience working in a ticketing system
• Experience working in a KPI driven environment
• Excellent English communication skills (written and verbal).

Perks

• Flexible working hours
• Fun and rewarding environment with skill and career progression
• Continuous technical training and certification
• Paid vacation allowance
• Birthday gifts :)

Growing at F6S

F6S empowers each team member to reach their potential with ongoing training, increased responsibility, and opportunities for promotion into new or existing F6S teams. We will work to provide you with career and personal progression.