Awards Partner

Informa Festivals; Greater London; On-site; GBP 40,000 - 55,000; Full time

Job summary

A leading events management company in London is seeking an Awards Partner to manage key customer relationships and drive engagement initiatives for the LIONS Awards. The ideal candidate will provide expert guidance on entry rules and enhance customer experiences. Responsibilities include collaborating with the Awards Team, reporting on performance, and coordinating on-site activities during Festivals. This role offers a collaborative, rewarding environment with ample opportunities for growth.

Benefits

25 days annual leave

Flexible work arrangements

Career development opportunities

Community and wellbeing support

Qualifications

• Skilled at establishing strong relationships with stakeholders.
• Excellent written English with strong attention to detail.
• Ability to learn and communicate entry category knowledge effectively.

Responsibilities

• Manage key customer relationships for the LIONS Awards.
• Develop customer profiles and journey maps.
• Support growth initiatives to attract new participants.
• Coordinate on-site Awards activities during Festivals.

Skills

Customer-focused

Relationship management

Clear communication

Organisational skills

Active listening

Adaptability

Attention to detail

Job description

Job Description

This position is based in our 5 Howick Place, London office

As an Awards Partner within the Awards Engagement Team, you will manage key customer relationships and drive engagement initiatives for the LIONS Awards. In this role, you'll serve as their dedicated point of contact, building strong relationships with entrants while providing expert guidance on entry rules and category selection.

Working closely with the Head of Awards Engagement, you will help implement customer engagement strategies, contribute to process improvements, and help deliver exceptional experiences that drive participation. You'll analyse customer feedback and entry patterns to inform tactical approaches to increasing engagement.

The Awards sit at the heart of the LIONS business, and in this role, you'll help protect and nurture these prestigious benchmarks of creative excellence while driving participation and engagement.

Key accountabilities

Build and nurture strong relationships with key customers to drive engagement and participation, providing personalised guidance throughout their awards journey and establishing yourself as their trusted advisor

Collaborate with the wider Awards Team to develop customer profiles and journey maps that inform our approach to different market segments and industries

Provide expert guidance on entry requirements, category selection, and submission processes, ensuring customers maximize their potential for recognition

Support the delivery of growth initiatives to attract new participants and expand the Awards' reach into untapped audiences and report on the outcomes

Develop cross-portfolio knowledge to effectively communicate LIONS' full range of offerings to customers and collaborate with internal stakeholders

Involved in recruiting, training and line management of fixed term / seasonal staff hired to assist the Awards team in the lead-up to Festivals.

Represent the Engagement team in weekly calls with the wider business, accurately reporting on performance and overseeing entries processes for regional Festivals

Coordinate and deliver on-site Awards activities during Festivals to enhance the overall customer experience

If you don't meet every single requirement, we'd still encourage you to apply. At LIONS, we are committed to creating a diverse, inclusive and authentic workplace, so if you are excited about this role, we would still like you to apply.

Qualifications

Customer-focused with a genuine passion for understanding customer needs and delivering exceptional service and experiences

Skilled at establishing and maintaining strong relationships with stakeholders at all organisational levels

Clear communicator with the ability to explain information clearly and concisely, both verbally and in writing

Ability to learn about LIONS Awards categories and rules - and be able to translate and communicate that knowledge effectively to a range of audiences

Organised and detail-oriented, capable of managing several tasks while maintaining accuracy in a fast paced environment

Active listener who can gather customer feedback and share valuable insights with the team

Adaptable team player who thrives in a fast-paced, deadline-driven environment

Excellent written English with strong attention to detail

Comfortable with digital platforms and willingness to learn new systems

Interest in the creative communications industry (beneficial but not essential)

Additional Information

We believe that great things happen when people connect face-to-face. That's why we work in-person with each other, or with customers and partners, three days a week or more. When you’re not spending time together in one of our offices or other workplaces – like at an Informa event – you get the flexibility and support to work from home or remotely.

We work hard to make sure Life at Informa is rewarding, supportive and enjoyable for everyone. Here’s some of what you can expect when you join us. But don’t just take our word for it – see what our colleagues have to say LifeAt.Informa.com

Our benefits include :

• Great community : a welcoming culture with in-person and online social events, our fantastic Walk the World charity day and active diversity and inclusion networks
• Broader impact : take up to four days per year to volunteer, with charity match funding available too
• Career opportunity : the opportunity to develop your career with bespoke training and learning, mentoring platforms and on-demand access to thousands of courses on LinkedIn Learning. When it’s time for the next step, we encourage and support internal job moves
• Time out : 25 days annual leave, rising to 27 days after two years, plus a birthday leave day and the chance to work from (almost!) anywhere for up to four weeks a year
• A flexible range of personal benefits to choose from, plus company funded private medical cover
• A ShareMatch scheme that allows you to become an Informa shareholder with free matching shares
• Strong wellbeing support through EAP assistance, mental health first aiders, a healthy living subsidy, access to health apps and more
• Recognition for great work, with global awards and kudos programmes
• As an international company, the chance to collaborate with teams around the world

We’re not solely focused on a checklist of skills. We champion energy and ambition and look for colleagues who will roll their sleeves up, join in and help make things happen. If it sounds like a match and you have most – although not all – of the skills and experience listed, we welcome your application.

If you would like to request reasonable adjustments or accommodations to assist your participation in the hiring process and, or in the advertised position, please inform the appropriate Talent Acquisition Partner for the role once they have been in touch.

At Informa, you'll find inclusive experiences and environments where all perspectives and backgrounds are welcomed. As part of this approach and our diversity and inclusion commitments, we are also formally an Equal Opportunities Employer. This means we base decisions on relevant qualifications and merit and do not discriminate on the basis of key characteristics and statuses, including all of those protected by law. Ask us or see our website for full information.