Aviation Operations Manager

Succeed Recruitment; Peterborough; Hybrid; GBP 40,000; Full time

Job summary

A leading Tour Operator is seeking an Aviation Operations Manager to oversee projects and integrate with GDS suppliers. Based in the UK, this role is hybrid and involves managing relationships with airlines and customers while ensuring competitive pricing and excellent service delivery. The ideal candidate will have extensive travel industry experience, a solid understanding of fares, and strong communication skills. Competitive salary of around £40,000 plus benefits offered.

Qualifications

• Proven experience in a similar role within the travel sector is essential.
• Competence in fare management and pricing analysis required.
• Willingness to work out-of-hours when necessary.

Responsibilities

• Oversee daily operations in the ticket department.
• Update reservations team with new fares and changes.
• Manage GDS relationships operationally.
• Monitor competitor pricing weekly.
• Ensure fare types are loaded correctly in GDS systems.
• Handle ADM & ACM processes efficiently.
• Coordinate airline training for the reservations team.
• Maintain communication with e-sales customers.
• Promote advantageous deals internally.
• Manage disruptions to airline services.

Skills

Worldwide travel industry knowledge

Airline and fares knowledge

GDS proficient

Good communication skills

Attention to detail

Strong customer focus

Project management skills

Analytical skills

Job description

Aviation Operations Manager - London / Birmingham / Peterborough / Hybrid

Salary and benefits: Circa £40,000 DOE plus benefits. Contract length: Permanent, Full time.

Locations: Home-based, Cambridgeshire, Peterborough, Greater London (Central London), Warwickshire, West Midlands, Birmingham, Coventry, Worcestershire.

We’re looking for an Aviation Operations Manager to join a leading Tour Operator. This is a fabulous opportunity in which the successful candidate will be responsible for all Aviation Projects, to include building relationships with GDS providers, securing new deals, meeting targets and driving our client's aviation business forward. The role will involve liaising with existing e‑sales customers, reservations and airlines.

Previous experience in a similar role within the travel sector is essential, along with excellent worldwide airline and fares knowledge and a willingness to assist with out‑of‑hours cover. In return, our client can offer a competitive salary circa £40k DOE plus benefits.

This role can be based out of London, Birmingham or Peterborough on a hybrid basis. If this role is of interest to you, please apply online.

Role of Aviation Operations Manager

• The main aspect of the role will be project management and to oversee the ticket department on a daily basis.
• Ensure that reservations team are updated with new fares, special fares, changes to routings by communicating effectively daily fare updates.
• Assist with GDS relationship at operational level.
• Monitor competitor activity and pricing across airlines on a weekly basis.
• Specialist fare management, to include cruise fares, NDC , I.T fares, e‑global, corporate fares and one‑ways ensure that they are loaded into all GDS systems to include Amadeus and Galileo.
• Manage ADM & ACM process from start to finish.
• In conjunction with the training department conduct and help to co‑ordinate airline training for reservations team.
• Manage relationships with e‑sales customers to keep them updated with relevant new fares.
• Analyse fares, airline information and identify and proactively promote good deals to marketing, management and reservations.
• Advise reservations and aftersales team of any disruptions to airline services that will affect passengers and ensure that contingency plans are followed.
• Cover the OOH emergency line as part of a rota.

Skills required for the role

• Solid worldwide travel industry knowledge.
• Excellent airline and fares knowledge.
• GDS proficient.
• Good communication skills.
• Good attention to detail.
• Strong customer focus.
• Project management and analytical skills.

If you’re interested in learning more about this Aviation Operations Manager opportunity, press the apply online button now!