AVEDA FENWICK COLCHESTER COUNTER LEAD 30 HOURS

Estée Lauder Companies; Colchester; On-site; GBP 60,000 - 80,000; Full time

Job summary

A leading beauty company in Colchester is looking for skilled Counter Managers to provide exceptional customer service in the haircare sector. You will be responsible for meeting sales targets and guiding a team, all while maintaining an inclusive and supportive environment. Ideal candidates will have retail experience, strong communication skills, and a proactive approach to their duties, along with a passion for beauty and customer satisfaction. This role offers opportunities for training and development.

Benefits

Competitive industry salary

Commission scheme eligibility

Product discount

Extensive training & development

Qualifications

• Excellent interpersonal skills.
• Handles difficult customer situations with diplomacy.
• Ability to work autonomously and in a team.

Responsibilities

• Provide welcoming and personalized service to customers.
• Achieve customer service and sales targets.
• Guide the performance of others.

Skills

Effective verbal and written communication skills

Quality customer service skills

Results-oriented

Strong attention to detail

Proactive and positive approach

Education

Retail sales experience

Team leadership

Experience in strategic planning

Tools

Microsoft Excel

Job description

Description

As a pioneer of holistic beauty rooted in Ayuvedic principles, from the products we make to the ways in which we give back to society, caring for the planet is at the heart of our mission. At Aveda we strive to set an example for environmental leadership and responsibility, not just in the world of beauty but around the world.

This is a job for the haircare obsessed. As one of our highly skilled Counter Managers you will provide welcoming, authentic, and personalised service to our customers to achieve all customer service and sales targets. As an innovator in Haircare with a culture that has diversity and inclusivity at its core, we offer excellent training and development for you to grow your career.

Compensation and Benefits

• Competitive industry salary
• Commission scheme eligibility
• Product discount
• Extensive Training & development offering

Qualifications

• Effective verbal and written communication skills. Excellent interpersonal skills
• Quality customer service skills. Skilled at winning people over
• Results oriented, with high drive to meet objectives and standards
• Pursue goals beyond what is required or expected of them
• Senses others' development needs and bolsters their abilities
• Anticipates, recognizes, and meets customers' needs
• Handles difficult and tense customer service situations with diplomacy and tact
• Guides the performance of others while holding them accountable
• Cultivate and maintain extensive informal networks
• Models team qualities like respect, helpfulness, and cooperation
• High attention to detail and organisational skills
• The ability to work autonomously and contribute to the team
• Proactive and positive approach to work and tasks
• Confidentiality, tact, and discretion when dealing with people

Qualifications / Knowledge

• Retail sales experience.
• Teamleadership
• Degree of experience dependent on business / Store size.
• Experience in strategic planning and execution
• Ability to develop financial plans and manage resources
• Working knowledge of a computerised system including email, Microsoft Excel