AV / Smart Home Service Engineer

Searley Owen; Bedford; Hybrid; GBP 40,000 - 43,000; Full time

Job summary

A leading home technology specialist is seeking an AV / Smart Home Service Engineer for remote and on-site support in the United Kingdom. The role requires experience in AV or smart home systems, exceptional problem-solving abilities, and a full UK driving license. Candidates will enjoy flexible working hours, career growth opportunities, and performance-related bonuses. Join a supportive team dedicated to delivering high-end automation solutions.

Benefits

Flexible working

Career growth

Performance-related bonuses

Company van

Pension and ongoing training support

Qualifications

• Experience in AV, home automation, or smart home service / similar.
• Full, clean UK driving license; willing to travel between client sites.
• Any knowledge of KNX, Lutron, Crestron, OvrC, or other home automation systems is a plus.

Responsibilities

• Provide remote and on-site support, maintaining system quality.
• Ensure excellent client service and respond to support tickets promptly.
• Maintain detailed and accurate documentation.

Skills

AV experience

Problem-solving skills

Client-facing skills

Detail-oriented

Team player

Tools

Control4

AV/video matrices

IP networking

Job description

AV / Smart Home Service Engineer

South Territory (Hertfordshire, Bedfordshire & Buckinghamshire)

We are a leading home technology and automation specialist, delivering high-end smart home, audio-visual, and automation solutions for residential clients.

We pride ourselves on being a supportive, forward-thinking employer with low staff turnover, providing career development and training opportunities to help our team thrive.

Pay, Benefits and Working hours

• Flexible working: Split your time between home, the office, and client sites.
• Career growth: Training, industry certifications, and professional development.
• Salary £40,000 - £43,000 (depending on experience)
• Performance‑related bonuses
• Company van
• Pension and ongoing training support
• Typical working hours: 7am‑5:30pm, with two days per week working from home handling remote support.
• On‑call rota: One weekend per month (paid as overtime).

About the Job

• As an AV/Smart Home Service Engineer you'll provide remote and on‑site support, maintain system quality, and ensure excellent client service.
• You’ll also contribute to help desk processes, documentation, and continuous improvement initiatives.
• Respond to support tickets promptly, providing remote and on‑site solutions.
• Ensure project quality assurance and smooth client onboarding.
• Maintain detailed and accurate documentation, with thorough follow‑up on all cases.
• Support process improvements and actively contribute in team meetings.

About You

• Experience in AV, home automation, or smart home service / similar
• Control4, AV/video matrices, and IP networking (ideal but not essential)
• Strong diagnostic, problem‑solving, and client‑facing skills.
• Full, clean UK driving licence; willing to travel between client sites.
• Detail‑oriented, proactive, and a positive, collaborative team player.
• Any knowledge of KNX, Lutron, Crestron, OvrC, or other home automation systems is a plus