AV Service Desk Technician

Solutions Engineering Recruitment; England; Hybrid; GBP 35,000 - 40,000; Full time

Job summary

A leading recruitment agency in the UK is seeking an AV Service Desk Technician for a hybrid role based in St Albans. The successful candidate will manage service desk activities, provide remote support, and coordinate maintenance visits. The ideal candidate should have a minimum of 3 years in AV, strong organisational skills, and proficiency in ServiceNow or similar systems. This role offers a salary between £35,000 and £40,000, along with benefits like annual leave and hybrid working arrangements.

Benefits

24 days annual leave, plus bank holidays

Company laptop and phone provided

Pension scheme

Pool van available for travel

Qualifications

• Minimum of 3 years’ experience in AV, ideally within service and maintenance.
• Strong organisational and scheduling abilities.
• Ability to diagnose faults with corporate audio visual systems.

Responsibilities

• Manage incoming service desk tickets using ServiceNow.
• Arrange and schedule service and maintenance visits for engineers.
• Coordinate freelancers as required.
• Provide remote technical support to clients via TeamViewer.
• Attend on-site service calls when necessary.

Skills

ServiceNow or comparable ticketing systems

Organisational and scheduling abilities

Diagnosing faults with audio visual systems

Full UK Driving Licence

Right to work in the UK

Job description

Job Title: AV Service Desk Technician
Location: St Albans / Hybrid
Salary: £35,000 - £40,000

Job Purpose Summary

This hybrid role combines service desk administration, remote technical support and occasional on‑site service visits. You will act as the central point of coordination for all service and maintenance activities, ensuring clients receive prompt, efficient and well‑organised support.

Key Responsibilities

• Manage incoming service desk tickets using ServiceNow
• Arrange and schedule service and maintenance visits for engineers
• Coordinate freelancers as required
• Provide remote technical support to clients via TeamViewer
• Attend on‑site service calls when necessary (1st and 2nd line AV support)
• Complete detailed service reports following each visit
• Maintain service asset registers following PMV handovers
• Support escalations from 1st line to ensure timely resolutions
• Liaise with clients and contractors to obtain necessary documentation
• Ensure all service tasks are logged, updated and closed within agreed SLAs

Experience and Skills Required

• Minimum of 3 years’ experience in AV, ideally within service and maintenance
• Proficient in using ServiceNow or comparable ticketing systems
• Strong organisational and scheduling abilities
• Ability to diagnose faults with corporate audio visual systems, ideally including Crestron, AMX, Q‑SYS and Biamp
• Full UK Driving Licence
• Right to work in the UK

Package

• Salary: £35,000 - £40,000 per annum
• 24 days annual leave, plus bank holidays
• Hybrid working arrangements
• Company laptop and phone provided
• Pension scheme
• Pool van available for travel

How to apply

Please submit your application or contact Jake Voisey using the details provided.

SER-IN