AV Service Desk Specialist - Maidenhead Office Hybrid

Prospero Integrated; Thatcham; On-site; GBP 25,000 - 30,000; Full time

Job summary

A leading AV company in Maidenhead is seeking a Service Desk Representative to join their growing team. The role involves handling client support requests, managing service tickets, and providing first-line troubleshooting. Candidates should have at least 2 years of experience in service desk or AV support, excellent communication skills, and a knack for delivering great customer service. This position is predominantly office-based, with some flexibility for home-working.

Qualifications

• Minimum 2 years experience in a service desk, AV installation, AV support, or similar technical role.
• Understanding of AV systems, integration environments, or installation processes.
• Experience using ticketing platforms and working within SLA frameworks.

Responsibilities

• Handle incoming support tickets using the service desk platform.
• Provide first-line fault-finding and troubleshooting over the phone.
• Support AV-related queries across installed systems and integrated solutions.
• Escalate technical issues to engineers when required.
• Monitor and prioritise cases to ensure SLA compliance.
• Maintain accurate and detailed ticket documentation.
• Deliver a friendly, proactive service to users at all levels.

Skills

Customer service

AV support

Fault diagnosis

Communication skills

Tools

Ticketing platforms

Job description

A leading AV company in Maidenhead is seeking a Service Desk Representative to join their growing team. The role involves handling client support requests, managing service tickets, and providing first-line troubleshooting. Candidates should have at least 2 years of experience in service desk or AV support, excellent communication skills, and a knack for delivering great customer service. This position is predominantly office-based, with some flexibility for home-working.