AV Field Service Engineer

proAV Limited; Greater London; On-site; GBP 80,000 - 100,000; Full time

Job summary

A leading global audio visual integrator is seeking an experienced AV Field Service Engineer to maintain high levels of customer service through onsite attendance and remote support. Responsibilities include field service engineering work, site coordination, and client communication. Applicants should be technically proficient in AV/VC/UC technologies and have a calm demeanor under pressure. Competitive salary based on experience offered.

Benefits

Personal and professional development opportunities

Family friendly policies and practices

Qualifications

• Experience in AV Field Service Engineering is required.
• Proven ability to manage Client communications and escalations.
• Experience in onsite and remote technical support.

Responsibilities

• Field service engineering work as required.
• Onsite service engineering covering client sites.
• Site and event coordination and support.
• Preventative maintenance calls as required.
• Small works installations including handover to Client.

Skills

Technically proficient in AV / VC / UC technologies

Excellent communicator on both telephone and email

Calm under pressure

Ability to multi-task and prioritise

Meticulous attention to detail

Job description

Our immediate requirement is for an experienced AV Field Service Engineer to be a key part of our Field Engineering team, representing proAV, taking full responsibility for maintaining high levels of Customer Service through onsite attendance and remote technical support. Due to the nature of the Support Services business these areas are subject to tight SLA's and KPI's. You shall develop and sustain excellent Customer relations whilst providing first class technical support for immediate fault resolution. You will be responsible for ensuring fault resolution is to Client satisfaction, ensuring the commercial impact of the account is upheld. You shall be responsible for the management of and timely updating of fault tickets. This is an exciting opportunity for an exceptional, experienced AV Field Service Technician to join an established operation with scope to drive and enhance the service at every opportunity. Experience and seniority of the position will be reflected by the remuneration and benefits package.

Responsibilities

• Field service engineering work as required
• Onsite Service Engineering covering client sites as required
• Travelling to Client sites (including European travel if required)
• Site and event coordination and support
• Preventative Maintenance calls as required
• Rotation of client sites as required
• Site surveys
• Small works installations, including handover to Client
• Working any rotational shift basis as required
• Administration necessary to support engineering role

Qualifications

• Technically proficient in AV / VC / UC technologies
• Able to manage Client communications and escalations
• Calm under pressure
• Ability to take responsibility
• Ability to multi task and prioritise
• Excellent communicator on both telephone and email
• Meticulous attention to detail
• Organised Flexible approach

proAV are a leading global audio visual integrator, providing AV and event services across multiple client partnerships globally.

Salary: Dependent on experience

Reporting to: Field Service Engineering Manager
Department: Service

Hours: Mon‑Fri, 40 hours per week

Equality, Diversity & Inclusion proAV is an equal opportunity employer that is committed to supporting and promoting an inclusive culture for all employees and job applicants. We want everyone to feel comfortable being themselves and create a culture where we understand and respect each other's differences. proAV does not tolerate discrimination based on age, disability, gender identity, marital or civil partnership status, pregnancy or maternity, race, religion or belief, sex, or sexual orientation. We make employment decision based on the needs of our business and the qualifications and/or experience of the individual. proAV offers personal and professional development opportunities, not just through traditional qualifications, but also through Apprenticeship schemes, internal training and mentorship programmes. We support employees proAV | Field Service Engineer March 2023 and job applicants with their work‑life balance through our family friendly policies and practices.

We encourage all to apply