AV Engineer - Remote - Systems Integrator

Hamilton Barnes Associates Limited; Greater London; Remote; GBP 42,000 - 45,000; Full time

Job summary

A leading technology solutions provider is seeking an AV Engineer to design and support seamless AV experiences. This remote role involves troubleshooting and maintaining high-quality audio-visual systems for enterprise clients. The successful candidate will have 2+ years of AV support experience and strong knowledge of Yealink and Crestron platforms. Offering a competitive salary package and a supportive culture, the position includes occasional customer visits.

Benefits

£3,900/year on-call allowance

Flexible remote-first work environment

Monday–Friday schedule

Qualifications

• 2+ years of AV support experience.
• Strong knowledge of Yealink or Crestron platforms.
• Ability to manage workload independently in a remote environment.

Responsibilities

• Provide remote AV support to UK customers.
• Troubleshoot issues with Yealink and Crestron solutions.
• Assist on a busy service desk.
• Participate in on-call rota and travel for customer visits.

Skills

AV support experience

Knowledge of Yealink

Knowledge of Crestron

Problem-solving skills

Good communication skills

Job description

Overview

Ready to design and support seamless AV experiences?

Join a leading technology solutions provider as an AV Engineer – Remote and contribute expertise in delivering high-quality audio-visual systems for enterprise clients. The role focuses on configuring, supporting, and maintaining AV solutions, ensuring smooth operation for meetings, events, and collaborative environments.

The team is looking for strong knowledge of AV technologies, troubleshooting skills, and experience with conferencing platforms, control systems, and networked AV setups. A proactive approach and ability to work effectively in a remote setting will be key to success.

Responsibilities

• Providing remote AV support to a wide range of UK-based customers
• Troubleshooting and resolving issues with Yealink and Crestron solutions
• Assisting on a busy service desk, picking up live tickets and delivering rapid resolution
• Sharing ideas to improve processes, tooling, and customer outcomes
• Participating in an on-call rota (1 week in 3, Monday–Friday) – additional £280/week allowance
• Rare travel – up to 8 customer visits per year

Requirements

• 2+ years of AV support experience
• Solid knowledge of Yealink or Crestron platforms
• Strong problem-solving skills and the ability to hit the ground running
• Good communication skills for both internal team collaboration and customer interaction
• Self-motivated, with the ability to manage workload independently in a remote environment

Benefits

• £3,900/year on-call allowance (1 in 3 weeks)
• Remote-first role – occasional customer visits only (approx. 8 times/year)
• Monday–Friday schedule, on-call during working week only
• Join an award-winning AV & Microsoft Gold Partner with a supportive culture

Salary

• £42,000–£45,000 base salary