AV/Desktop Tech Support Analyst @ Richmond , VA (Onsite)

Quantaleap; Richmond; On-site; GBP 34,000 - 50,000; Full time

Job summary

A technology company is seeking an AV/Desktop Tech Support Analyst in Richmond, VA. The ideal candidate will provide technical support for audio and video equipment, assist with live events, and troubleshoot issues related to audio/video conferencing. This role requires strong customer service skills, experience in a similar position, and the ability to lift 50 pounds. This is a long-term, on-site position.

Qualifications

• Experience as an AV technician in a similar role.
• Proven experience with video conferencing equipment and services.
• Ability to lift and carry up to 50 pounds of AV/VTC equipment.

Responsibilities

• Provide on-site and virtual technical support for VTC conferences.
• Schedule and set up audio/video conferences.
• Perform video camera, live stream and audio recordings.
• Conduct site surveys for AV/VTC equipment.

Skills

Advanced knowledge of audio and video equipment

Troubleshooting skills

Customer service skills

Job description

AV/Desktop Tech Support Analyst @ Richmond, VA (Onsite)

We are looking for an experienced AV technician for the Virginia Department of Transportation (VDOT). The role involves setting up, using, organizing, and installing media equipment such as projectors, microphones, video monitors, and sound boards. The candidate should have advanced knowledge of audio and video equipment, including video conferencing equipment and services. Excellent troubleshooting and customer service skills are required.

Responsibilities:

• Provides on-site and virtual technical support for VTC conferences and other web conferencing platforms, troubleshooting AV/VTC issues and audio/video conferencing related issues while working directly with customers as well as other internal technical resources.
• Schedules, sets up, and monitors point-to-point, multi-point, dry run, and ad-hoc audio/video conferences.
• Performs video camera, live stream and audio recordings.
• Performs media editing for customer playback, archiving, and publishing final formats to support special events and conferences.
• Sets up and operates audio systems for live events and ceremonies, and assists video production.
• Conducts site surveys to establish AV/VTC equipment customer requirements.
• Sets up and installs permanently installed conference room displays and video conferencing equipment.
• Performs administrative tasks such as inventory tracking, checklists, forms, etc.
• Provides on-site and virtual desktop support for in-house Electronic Bulletin Board computers.
• Must be able to lift and/or carry no more than 50 pounds of AV/VTC equipment.
• Job requires some travel and overnight stays.

Location: Richmond, VA (Onsite)

Duration: Long-term

Contact: Reetu Kalra, Talent Acquisition Specialist
E: [e-mail]
M: [phone]
Quantaleap Inc, 3020 Bernal Ave, Pleasanton, CA 94566