AV and Digital Support Officer

VanRath; Downpatrick; Hybrid; GBP 36,000; Full time

Job summary

A public-sector organization seeks an experienced AV and Digital Support Officer to join their IT team. This role supports and develops IT and audio-visual services, focusing on live webcasting and digital communications. Candidates should possess strong audio-visual skills, a Level 4 qualification, and at least one year of relevant experience. The position offers a salary of approximately £36,000 per annum and opportunities for extension and permanent placement.

Qualifications

• Minimum 1 year's experience in audio-visual / IT support role.
• Experience in live audio and video streaming/recording.
• Willingness to travel and attend evening meetings.

Responsibilities

• Develop, maintain, and support audio-visual estate.
• Manage live webcasting of meetings and events.
• Provide troubleshooting for IT and audio-visual faults.

Skills

Audio-visual skills

Technical troubleshooting

Service-driven mentality

Strong communication

Education

Minimum Grade C in 4 GCSEs including English and Maths

Level 4 qualification in Audio Visual Technology or related

Tools

Microsoft Teams

Audio-visual hardware

Job description

AV and Digital Support Officer

Location: Newry and Downpatrick (with travel across the district)

Salary: Circa £36,000 per annum

Hours: 36 hours per week / generally M-F 9-5

Contract: Full time temporary role for 2 months+ / opportunity for extension and move to perm.

An excellent opportunity has arisen for an experienced AV and Digital Support Officer to join a multidisciplinary IT team within a confidential public-sector organisation. The AV and Digital Support Officer will support, maintain, operate and develop IT and audio-visual services, playing a key role in live webcasting, digital communications and system integration.

This role would suit a technically skilled professional with strong audio-visual experience who enjoys working in a fast-paced, service-driven environment.

Key Responsibilities

• Develop, maintain and support the organisation's audio-visual estate, including hardware, software and services.
• Manage and control live webcasting of meetings and events, including delegate participation, agenda transitions and voting.
• Provide first-line and advanced troubleshooting for complex IT and audio-visual faults.
• Install, configure and maintain audio-visual solutions including projectors, LED screens and conference systems.
• Support the operation and production of Microsoft Teams, Teams Live Events and Teams Webinars.
• Work closely with internal stakeholders to ensure digital content aligns with organisational policy, brand and objectives.
• Patch, upgrade and secure audio-visual equipment in line with cyber security and IT policies.
• Deliver training and technical guidance to employees and elected members.
• Support the delivery of the organisation's Digital Strategy and future audio-visual developments.

Essential Criteria

• Minimum Grade C in 4 GCSEs (or equivalent), including English and Maths.
• Level 4 qualification (e.g. HNC) or higher in Audio Visual Technology, Computing, Computer Science or IT.
• At least 1 year's experience in an audio-visual / IT support role, including:
  • Live audio and video streaming/recording (multi-camera, 25+ microphones)
  • Microsoft Teams, Teams Live Events and Teams Webinars
  • Design, installation and maintenance of audio-visual systems
  • Projector and LED screen installation and troubleshooting
  • Windows-based systems
• Willingness to travel and attend evening meetings as required.
• Full driving licence and access to transport (or suitable alternative).

Desirable Criteria

• AV qualifications such as AVIXA CTS, Polycom PCVE or equivalent.
• Experience supporting MVI AudioVisual software.
• Experience supporting BOSCH conference systems.
• Event coordination, creative and design experience.

The AV and Digital Support Officer role offers a salary of circa £36,000 per annum and the opportunity to work at the forefront of digital and audio-visual service delivery. This is a fantastic opportunity for an AV and Digital Support Officer seeking a varied, impactful role with strong career development potential.

If interested, apply or get in touch with VANRATH for a confidential chat.