Automotive Technical Specialist

MSX International Inc.; Coventry; On-site; GBP 25,000 - 42,000; Full time

Benefits offered by this job

Company Laptop

25 days annual leave

Cash back health care scheme

Life assurance

Car salary exchange scheme

Job summary

MSX International Inc. is based in Coventry and seeks an experienced automotive technical engineer to diagnose and repair complex vehicle systems while delivering exceptional customer experience.

You will analyze root causes, design lasting solutions, and collaborate with skilled colleagues using cutting-edge tools. The role emphasizes hands-on and remote diagnostics, with a focus on root-cause analysis, high-quality customer service, and working within a fast-paced environment.

Qualifications

• Master Technician status or equivalent certification.
• Electrical diagnosis skills and experience.
• High voltage/EV experience is desirable.
• Ability to investigate, report on, and diagnose complex vehicle systems, hands-on or remotely.
• Thrive in a fast-paced environment with multiple tasks and deadlines.

Responsibilities

• Contribute to customer satisfaction by answering support requests and delivering high-quality diagnostic and repair service.
• Follow the repair process, monitor success, analyze gaps and advise on how to fill them.
• Review existing processes to increase quality and report dealer performance on escalated cases.
• Communicate with retailer staff, help and coach them, identify root causes for deviations, document issues for central org.
• Build relationships with retailers and customers, continually improving function effectiveness.

Skills

Master Technician status

Electrical diagnosis skills

High voltage/EV experience

Investigate, report, diagnose complex-

Fast-paced environment

Job description

MSX has been a trusted partner to leading vehicle manufacturers, their retailers, and mobility organizations globally for more than 30 years. Our unwavering commitment is to help our clients transform their businesses and effectively manage operations in the areas of: Sales Performance; Repair Optimization and Compliance; Parts and Accessories Sales Performance; and Consumer Engagement. With our global teams,industry expertise, and the power of technology, we design and deliver tailored, sustainable, and innovative solutions and services that help our clients optimize their operations and captivate their customers. Job Description In this role, you'll be at the center of complex diagnostic repair cases, tackling issues that demand deep technical insight, structured thinking, and creativity. You won't just fix what's broken; you'll analyze root causes, connect signals others might miss, and design solutions that actually last. Every case is a puzzle. Some are highly technical, others ambiguous, and many unlike anything you've seen before. That's what makes the work exciting. You'll collaborate with skilled colleagues, leverage cutting-edge tools, and apply your expertise to situations where your judgment truly matters. On a daily basis you will be:

• Contributing to customer satisfaction within the regional area of responsibility by answering support requests and delivering high-quality diagnostic and repair service;
• Following the repair process and monitoring success thereof, analyzing and reporting on gaps and advising on how to fill them;
• Reviewing existing processes to increase quality and will report performance of dealers on escalated cases, and always adopt ways of working to customer needs;
• Communicating with retailer staff, helping and coaching them, finding the root cause for technical deviations, preventing future need for support and documenting complex technical issues for the central organization;
• Building relationships with retailers and the customers, continually improving the effectiveness of the function.

Qualifications

This is a fantastic opportunity if you are an experienced automotive technical engineer, who has a passion for cars and delivering exceptional customer experience. This role is made for you if you…

• are trained and certified to 'Master Technician' status or equivalent
• have (electrical) diagnosis skills and experience
• have high voltage/EV experience (desirable)
• can investigate, report on, and diagnose complex vehicle systems, either 'hands on' or remotely
• thrive in a fast-paced environment and can focus on multiple tasks and deadlines at the same time

Additional Information

Working pattern and location:

• Full time (Monday - Friday)
• Based in Coventry

What we can offer you

• Competitive Salary up to £42.170
• Company Laptop
• Other company benefits include:

+ 25 days annual leave + Company contributory pension plan + Cash back health care scheme + Life assurance + Car salary exchange scheme

• Potential to progress within the company, with global opportunities updated regularly.

With over 5,000 employees based in more than 80 countries across the globe, our teams provide industry leading expertise that spans:

• Parts, Accessories & Service Performance
• Actionable Insights
• Learning Solutions

Our proven track record means that we now partner with almost every car manufacturer on the market. The MSX Purpose To empower Movers and Makers to thrive in our ever-changing world The MSX Mission To harness our expertise in mobility, the creativity of our global teams, and the power of technology, to craft tailored, sustainable and innovative solutions. The MSX Vision To be the clients' first choice, recognized for our operational excellence and commitment to driving change and innovation in the mobility industry.

MSX is an equal opportunities employer and encourages applications from suitably qualified and eligible candidates regardless of sex, race, disability, neurodiversity or other personal characteristics and backgrounds, age, sexual orientation, gender reassignment, religion or belief, or marital and parental status. As users of the Disability Confident scheme, we interview all disabled applicants who meet the minimum criteria for the vacancy.

Qualifications

This is a fantastic opportunity if you are an experienced automotive technical engineer, who has a passion for cars and delivering exceptional customer experience. This role is made for you if you…

• are trained and certified to 'Master Technician' status or equivalent
• have (electrical) diagnosis skills and experience
• have high voltage/EV experience (desirable)
• can investigate, report on, and diagnose complex vehicle systems, either 'hands on' or remotely
• thrive in a fast-paced environment and can focus on multiple tasks and deadlines at the same time

MSX has been a trusted partner to leading vehicle manufacturers, their retailers, and mobility organizations globally for more than 30 years. Our unwavering commitment is to help our clients transform their businesses and effectively manage operations in the areas of: Sales Performance; Repair Optimization and Compliance; Parts and Accessories Sales Performance; and Consumer Engagement.

With our global teams,industry expertise, and the power of technology, we design and deliver tailored, sustainable, and innovative solutions and services that help our clients optimize their operations and captivate their customers.

Additional Information

Working pattern and location:

• Full time (Monday - Friday)
• Based in Coventry

What we can offer you

• Competitive Salary up to £42.170
• Company Laptop
• Other company benefits include:

+ 25 days annual leave + Company contributory pension plan + Cash back health care scheme + Life assurance + Car salary exchange scheme

• Potential to progress within the company, with global opportunities updated regularly.

With over 5,000 employees based in more than 80 countries across the globe, our teams provide industry leading expertise that spans:

• Parts, Accessories & Service Performance
• Actionable Insights
• Learning Solutions

Our proven track record means that we now partner with almost every car manufacturer on the market. The MSX Purpose To empower Movers and Makers to thrive in our ever-changing world The MSX Mission To harness our expertise in mobility, the creativity of our global teams, and the power of technology, to craft tailored, sustainable and innovative solutions. The MSX Vision To be the clients' first choice, recognized for our operational excellence and commitment to driving change and innovation in the mobility industry.

MSX is an equal opportunities employer and encourages applications from suitably qualified and eligible candidates regardless of sex, race, disability, neurodiversity or other personal characteristics and backgrounds, age, sexual orientation, gender reassignment, religion or belief, or marital and parental status. As users of the Disability Confident scheme, we interview all disabled applicants who meet the minimum criteria for the vacancy.