Automotive Services Manager

Halfords Group PLC; Wales; On-site; GBP 25,000 - 27,000; Full time

Job summary

A leading UK retailer is seeking a passionate Retail Colleague to engage customers and recommend suitable products and services. This role involves building rapport, supporting team sales, and collaborating with service teams. Key skills include excellent communication and customer service experience in a retail environment. The position offers competitive benefits including discounts and wellness programs.

Benefits

Store discount, with 25% off most products

Up to 60% off at Halfords Autocentre

Discounts on groceries and shopping

Employee wellness program

Life insurance

Cycle to Work scheme

Health Cash Plan

Responsibilities

• Proactively engage with customers and build rapport.
• Advise on products and services to ensure customer satisfaction.
• Lead and support the team in delivering sales.
• Work with colleagues to deliver a seamless customer experience.

Skills

Excellent rapport-building and communication skills

Experience of delivering great face to face customer service

A track record of achieving exceptional results against sales targets

Experience of supervising and coaching others

A keen interest in motoring products/services

Job description

Apply now Job no: 561593
Work type: Full time
Site: Bridgend
Categories: Retail Colleagues
Location: Bridgend
Salary: £25,000 to £27,000 per year
Business Area: Retail

Do you have a passion for all things motoring? And a real knack with customers?

This role will see you proactively engaging with customers, building rapport at pace, and advising on the products and services Halfords can provide to give them the best solution, ensuring that they leave not only with what they want, but also what they need.

You’ll lead and support your team to deliver sales across the Halfords group through referrals of jobs such as Tyres, MOT and Services, as well as other car maintenance needs. Recommending the right solution for the customer is what this role is all about, whether we can fix it in the car park, at our local Autocentre or by arranging for our Halfords Mobile Expert van to fix it at the customer’s home or work.

Brilliant at building relationships, you’ll work with colleagues in our Autocentre and our Halfords Mobile Expert teams to deliver a seamless customer experience.

To be a success in this role you’ll need:

• Excellent rapport-building and communication skills
• Experience of delivering great face to face customer service ideally in a retail sales or automotive based environment
• A track record of achieving exceptional results against sales targets, through converting conversations into opportunities
• Experience of supervising and coaching others
• A keen interest in or experience of working with motoring products / services

We know that everyone has different priorities at different stages of their lives, so we offer a wide range of rewards and benefits. As well as holiday and contributory company pension, you can expect to enjoy:

• Store discount, with 25% off most products across Halfords and Tredz
• Employee discount, with up to 60% off your garage bills at Halfords Autocentre
• Discount on Halfords Breakdown Cover, with bike cover as standard for all annual policies
• Discounts on everything from groceries and shopping through to holidays, insurance, days out, restaurants and more
• Employee wellness programme offering free, independent, confidential support and counselling 24 hours a day, seven days a week
• Fantastic Trade Price Bike Scheme - buy one bike per year from a rangeof bikes which have been significantly reduced
• Life insurance
• Uniform
• Option to join our Sharesave scheme: save to purchase shares at a 20% discount
• Cycle to Work scheme
• Wagestream – a financial planning app that gives you more control over your pay. Access up to 30% of your pay as you earn it and save automatically from your salary to build a rainy-day fund for the future
• Health Cash Plan - claim cash back towards your healthcare costs and get access to health and well-being services

We’re in an exciting chapter – rapidly growing our business with a focus on motoring services and electric mobility. We’re the UK’s leading retailer of motoring and cycling products and services, and the UK’s largest vehicle service, maintenance and repair business. Join us and be part of our success story in getting the nation safely back on the move.

Not sure you meet all the criteria? We'd encourage you to take the wheel and apply anyway! At Halfords we are committed to creating an inclusive workplace for our colleagues. We're an equal opportunities employer and proud to welcome applications from all backgrounds and embrace diversity within our one Halfords Family.

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